What they neded
In conjunction with one of the big 4 professional services firms, Momenta was required to supply 1,100 experienced contractors to undertake case handling, quality checking and team leading roles within a pre-assembled project team.
In the 5 years of our involvement with the project, we worked closely with the operational project management team, the big 4 professional services firm and the client’s managed service supplier.
Over the life of the project, the location of the operation and the operational needs changed – typically driven by changes in case type or spikes in case flow; the Momenta team consistently met the client’s strict productivity and quality targets. The project finally closed after 61 months of successful operation.