What they neded
In conjunction with one of the big 4 professional services firms, Momenta was required to supply 1,100 experienced contractors to undertake case handling, quality checking and team leading roles within a pre-assembled project team.
How we helped
Momenta commenced deployment of contractors in the July following a carefully designed intake plan. Through weekly intakes of 50+, the target number for each role was achieved on time in mid-December Momenta also deployed a dedicated team drawn from its own employed staff to assist the project operations team in managing the contractual queries that arose in the project.
Working alongside the professional services firm, Momenta also developed and implemented a graduate programme, which included delivery of pre-deployment training, coaching through initial on-project training, and ongoing CPD through a sponsored professional examinations initiative.
Graduates were deployed within the experienced contractor teams and over the duration of the project delivered a cost effective, alternative labour source for our client.
The result
In the 5 years of our involvement with the project, we worked closely with the operational project management team, the big 4 professional services firm and the client’s managed service supplier.
Over the life of the project, the location of the operation and the operational needs changed – typically driven by changes in case type or spikes in case flow; the Momenta team consistently met the client’s strict productivity and quality targets. The project finally closed after 61 months of successful operation.
