What’s the role? 

We are looking to connect with Collections and Customer Service professionals who are interested in being part of a high-performing, customer-focused and passionate culture to build simpler, relationships and assist our client’s customers.

Working within a fast-paced environment, and managing collections and hardships calls, both inbound and outbound. As a Collections or Hardship Officer, you will ensure that work with customers to reduce account arrears and try to ensure credit losses are minimised through the provision of professional solution-driven collection activities while building and maintaining positive relationships with customers.

Responsibilities: 

• Collection calls, assisting our client’s customers who are going through financial distress.
• Engage with customers proactively and empathetically through outbound and inbound calls.
• Negotiate and agree on repayment arrangement plans with clients or their representatives.

Essential skills & experience required:

• A background in Collections/Complaints or Hardship positions will be highly desirable.
• Highly organised with the ability to work as a team player.
• Dedicated and reliable.
• Exceptional communication and listening skills.

Next steps:

To express your interest in this opportunity, don’t delay; please click apply now.

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