What’s The Role?

Our client, a leading global Professional Services firm, is seeking an experienced and proactive Senior Change Analyst to join their expanding Operations Centre, part of the Service Desk function.

This role offers an exciting opportunity for a high-achiever with a background in service or support-related management functions to step into a more senior position. We need a big-picture thinker who sees change management as much more than just making project plans.

Role Responsibilities

• Responsible for the creation and maintenance of the Digital change roadmap showing all change activity in progress, planned and completed in order to manage available change resource in the most efficient manner possible.
• Adjusting the change roadmap and communicating those adjustments based on shifting priorities, resource availability or challenges.
• Working closely with the Digital Client Services and Technical Services teams to identify opportunities to deliver additional chargeable change work to clients to enhance the capability or functionality of their supported solutions.
• Working closely with the Digital Technical Services team to estimate the effort required to deliver changes and produce accurate costings.
• Supporting the evolution of the Digital Service Desk and Technical Services teams by training, coaching and mentoring team members to increase their capability regarding professional change management. In addition, taking responsibility for continuous improvement across all accountabilities of change management.
• Responsible for working with the Digital Service Design team on the development of new service offerings and the ongoing development of processes relevant to the Digital Service Desk and change functions.

What Knowledge, Skills & Experience We Need

• Experience as a change manager, project manager, change team leader, service desk team leader, senior service desk analyst or in a support-related management function.
• Some team management experience required.
• Excellent communication skills with extensive client facing capability.
• Strong attention to detail with the ability to represent clients via the incident and problem management process.
• Knowledge of ITIL for IT Service Management or internal sales or business development experience is desirable.
• Ability to identify and address problems efficiently is essential.
• Strong stakeholder management experience.

Next steps:

To express your interest in this opportunity, don’t delay; please click Apply now

About us

Momenta are a market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your experience within the financial services industry. If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.