What’s the role?

We are currently recruiting for an assistant triage manager to join an exciting project with HSBC Bank in Kowloon.

They candidate will support the triage sub-function within FCTM investigations and follow the policies and procedures of the region in managing these risks.


Your day-to-day activities

  • Principal point of referral for all relevant investigations, which may originate from various internal or external sources.
  • Monitoring and actioning requests that arrive in the regional enquiries’ inbox.
  • Providing timely and reliable assessment and triage on potential financial crime risks to improve risk management decisions within FCTM.
  • Completing initial case intake assessment and all associated logging to determine action status of request.
  • Ensuring that all cases are correctly entered onto the case management system.
  • Working effectively as part of a regional dynamic team including taking on unfamiliar and difficult tasks when necessary and providing guidance and support to others.
  • Developing and maintaining the relationship and understanding of activities across triage and the wider investigations and FCTM function.
  • Communicating effectively with different business areas to ensure clear and consistent delivery of key messages.
  • Adhering to the framework, policies, procedures, and controls for the effective identification and mitigation of the specific financial crime threats to ensure risks are identified and managed.
  • Undertaking all tasks within the service level agreements and in agreed timescales.
  • Complying with the FSA principal of treating customers fairly.
  • Implementing and complying with group compliance policy.
  • Being aware of the operational risk associated with the role.

Skills & Experience required:

  • Existing fraud operations and investigations, I&A, or branch or direct experience is preferred but not essential.
  • Knowledge of bank enquiry systems.
  • To be capable of picking up and applying new ideas and concepts quickly.
  • Excellent inter-personal, customer service and communication skills, written and verbal.
  • Excellent organisation and analytical skills.
  • Excellent decision-making and influencing skills.
  • A motivated self-starter who can work effectively alone and under pressure.
  • The ability to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role.
  • Good PC skills and knowledge of Microsoft software.
  • Enthusiasm and a positive can do attitude, adaptability, and flexibility.

Next steps:

To express your interest in this opportunity, don’t delay; please click apply now.

Tell me more

  • Location: Kowloon
  • Rate: 28,000 HKD per month
  • Work Pattern: Standard business hours
  • Start Dates: December 2021
  • Duration: 12 months with the chance of extension