What’s the role?

You will be part of a highly talented R&D organization building state-of-the-art, scalable, secure enterprise products. You will be at the fore-front of delivering innovative solutions that solve complex enterprise business process related problems.

 

Your day-to-day activities will include

  • Developing, configuring and optimizing processes from inception through to start up and scaling
  • Evaluate appropriate standards and certifications needed for Quality, Information Security, Data Security and Intellectual property , to provide necessary assurance and confidence to the customers on the platform
  • Design initiatives to drive customer and end user centricity across the organization
  • Develop appropriate methods to drive customer and end user satisfaction , analyze and improve the processes to ensure an excellent and continually improving user experience
  • Benchmark the practices with the best in the Industry and continually improve the processes to stay relevant to customers and other key stakeholders
  • Design and drive initiatives to drive the DNA of “do right things” and “do things right” across the organization
  • Develop models and methods to evaluate the contribution of partners and independently evaluate partner performance , partner satisfaction and partner engagement
  • Drive the culture of metrics and excellence across the organization
  • Define Delivery Excellence model appropriate to the business and conduct independent reviews of the projects , identify risks in delivery and impact on business and mitigation
  • Develop models to assess the value delivery against the contracts / SOW’s / agreements with the clients , evaluate and create success stories

 

What Knowledge, Skills & Experience We Need

  • Engineering Graduate with an MBA / Post graduate in Engineering. Specialization in Quality / Business Excellence is an added advantage
  • 10 to 15 years’ experience in Quality / Business Excellence Function at an IT Product or Services Organization
  • Self-Starter, individual contributor and adaptable to start up environment
  • Good interpersonal, presentation and communication skills
  • Strong conviction for quality and excellence
  • Strong customer orientation & metrics orientation
  • Analytical skills and the ability to manage change. Strong acumen to identify problems and spot opportunities
  • Agile, swift in decision making , high perseverance and a positive outlook

 

To express your interest in this opportunity, don’t delay; please click apply now.

Tell me more

  • Location: Hyderabad
  • Rate: Competitive
  • Work Pattern: Full time
  • Start Dates: ASAP
  • Duration: Long term