What’s the role? 

Our client Deloitte, a “Big 4” Professional Services firm, are currently looking for a Complaint Handlers to work in a result orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a Pensions and Investments Workstream.

Responsibilities: 

  • Conduct Data Enrichment & Validation activity (‘DE&V’)
  • Dealing with Pensions – predominantly SIPP wrappers containing underlying funds – in both accumulation and decumulation phases.
  • Working with OEICs – both ISA and non-ISA as well as Investment Bonds
  • Complaints relating to Venture capital products such as VCTs and EIS schemes and DB pension transfer advice.
  • Carry out customer contact (where required) to conclude Suitability Assessment
  • Perform redress calculations
  • Write final response letters
  • Rapidly incorporate ongoing business and process changes into your ways of working and conducting case reviews
  • Act upon feedback from quality checking functions, learning from any mistakes and rectifying moving forwards
  • Support other team members with their case reviews

Essential skills & experience required:

  • Extensive case handling/complaint handling experience, ideally within Financial Services
  • Experience of dealing with customers in a regulated environment (Pensions and Investments is a MUST)
  • Ability to demonstrate decision making using a holistic approach
  • PC skills (Word and Excel)
  • Strong literacy / numeracy
  • Excellent attention to detail and accuracy
  • Ability to work to demanding deadlines (workflow & time management)
  • Ability to attain and maintain specified quality and production targets
  • Ability to work independently & as part of a rapidly changing team
  • Demonstrate an ability to work with honesty, integrity and trustworthiness
  • Maintain high standards of professionalism and competence
  • Good communication skills
  • Good letter writing skills
  • Good telephony skills

Next steps:

To express your interest in this opportunity, don’t delay; please click apply now.

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Tell me more

  • Location: Remote working
  • Rate: £220 - £250 p/d
  • Work Pattern: Standard Business Hours
  • Start Dates: 3rd July
  • Duration: 6 months
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