What’s the role?

Currently taking Expressions of Interest for upcoming opportunities within a major remediation project. This is a fantastic opportunity to use your existing skills and background in a regulatory environment and join a major project for a Big 4 brand.

Individuals will work in a target-orientated, time conscious environment – working in a call centre environment, fielding incoming queries from customers of our client.


  • 1 + years’ previous experience within a customer service based role
  • Highly organised with the ability to work as a team player
  • Experience in a rapidly moving team environment.
  • Experience with MS Office Suite at an intermediate level or higher
  • Quality focus with the ability to reach individual and team KPIs. Key skills
  •  Excellent verbal and written communication skills
  • Excellent phone manner
  • Attention to detail, with a focus on quality outputs
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to maintain confidentiality
  • Resilient to work with tight deadlines without compromising on quality.
  • Willing to listen to and act upon the guidance of more senior team members when performing a task and other duties

Skills & Experience required:

  • Experience using software for Process Mapping and Modelling (i.e., Holocentric or ARIS) favourable
  • Experience in Back Office operations in a banking environment
  • Experience in end to end process mapping and documentation.
  • Strong analytical and communication skills

Next steps:

To express your interest in this opportunity, don’t delay; please click apply now.

Tell me more

  • Location: WFH initially
  • Rate: $250 pd including super
  • Work Pattern: Standard business hours
  • Start Dates: TBC
  • Duration: 6 month contract