What’s the role? 

We are currently looking for motivated individuals to join our team and support a ‘Big 4’ professional services company.

As a Customer Service Advisor, you will play a key role in supporting customers who are facing financial difficulty. This is a fantastic opportunity to work with a globally renowned firm, where you can use existing knowledge and experience to make a difference, as well as advance your experience.

As part of the role, you will be provided with high quality training to develop your financial services and collections knowledge. You will progress through a structured training plan and be fully supported in gaining new skills and experience.

You will work a variable shift pattern from Monday to Saturday. A typical shift pattern includes one Saturday shift every three weeks and two late shifts per week (up to 8pm). Working hours are between the following times:

• Monday to Friday – 8 hours per day between 8am to 8pm
• Saturday – 9am to 5pm

Responsibilities: 

• Supporting customers who have fallen into financial difficulties, across different financial products such as loans and credit cards.
• Managing inbound calls as a representative of the bank and providing solutions to customers who may have fallen into arrears.
• Identifying vulnerable customers and offering suitable solutions
• Completing income and expenditure forms,
• Offering a high level of Customer Service

Essential skills & experience required:

• Experience in a Customer Service role within a Contact Centre environment
• Previous Financial Services experience (approx. 6 months)
• Ability to effectively manage a high volume of inbound calls
• Excellent communication skills, telephone manner and customer service skills
• Ability to show patience, understanding and empathy to all customers
• Ability to manage your workload and priorities, with excellent attention to detail
• Disciplined, motivated and confident to work remotely
• Ability to identify opportunities to improve the customer experience
• Excellent IT skills with the ability to use a variety of client systems
• Ability to lead and control a conversation to deliver right first-time outcome for customers
• Excellent written communication skills
• Understand the need to maintain confidentiality and trust with customers
• Ability to work to a set quality framework and performance standard
• Must have Financial Service experience.

All IT equipment will be provided to allow you to work remotely. You must have a secure working environment and adequate space to work from home and receive calls throughout the working day.

Next steps:

To express your interest in this opportunity, don’t delay; please click apply now.

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