What’s the role?

We are looking to connect with Banking/Financial service professionals who are interested in being part of a high-performing, customer-focused and passionate culture to build a simpler, relationship with their customers. We welcome you to express your interest and learn more about our opportunities.

Responsibilities: 

The roles are ongoing contract roles working within a fast-paced environment, managing high-volume complex calls.

As a Collections Officer, you will ensure that account arrears and credit losses are minimised through the provision of professional solution-driven collection activities while maintaining positive relationships with customers.

• High-volume collection calls
• Receipting and processing payments
• Repayment negotiations
• Strong understanding of credit policy and compliance

Skills & Experience required:

• A background in Collections/Complaints or hardship positions will be required for these positions
• Highly organised with the ability to work as a team player
• Solution focused with strong negotiation and communication skills
• Dedicated and reliable