What’s the role?

Our client Deloitte, a “Big Four” Professional Services firm, is looking for an Operations Manager with FOS experience to join their team. You will be responsible for overseeing an operation for a major financial service provider. You will be able to use your existing knowledge and experience to make a difference, as well as advance your career and develop new skills

Your day-to-day activities

  • The role will be responsible for inspiring, developing, coaching and formally appraising Team Leaders to set performance standards; recognising achievements and managing Team Leader performance.
  • You will be passionate about customer service and will be pivotal in driving the operations of their team in order to deliver fair customer outcomes.
  • You will be responsible for providing day to day senior operational management of teams
  • You will provide support to the team to ensure compliance with Group Policies and Standards.

Skills & Experience required:

  • 2+ years’ experience of Operational Management in a complaint handling environment within a financial services organisation
  • Previous operations experience at FOS is essential.
  • Extensive knowledge of industry risk and governance standards
  • Proven experience of delivering performance improvements and efficiencies within a financial operation
  • Ability to lead a team that can coach, lead and motivate others toward improved performance
  • Proven experience of change management within large operations
  • Ability to work in a fast-paced changing environment
  • Experience of managing and implementing change

Next steps:

To express your interest in this opportunity, don’t delay; please click apply now.

Tell me more

  • Location: Working from home
  • Rate: £350 per day
  • Work Pattern: Standard business hours
  • Start Dates: ASAP
  • Duration: 6 months with likely extension