What’s the role?

Our client Deloitte, a “Big 4” Professional Services firm, is looking for Operations Managers to join a newly established Persistent Debt project. This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry, you will be responsible for inspiring, developing and coaching Team Leaders to set performance standards; recognising achievements and managing individual and team performance.


Your day to day activities will include:

  • The role will be responsible for inspiring, developing, coaching and formally appraising Team Leaders to set performance standards
  • Recognising achievements and managing individual and team performance
  • Day to day operational management of teams
  • Ensuring team are compliant with policies, standards and external regulation and hitting all targets
  • You will be passionate about customer service and will be pivotal in driving the operations of the team in order to deliver fair customer outcomes


What knowledge, skills and experience you need

  • 2+ years’ experience of Operational Management in a complaint handling/remediation environment within a financial services organisation
  • Exposure to a contact centre environment preferred
  • Extensive knowledge of industry risk and governance standards
  • Proven experience of delivering performance improvements and efficiencies within a financial operation
  • Ability to lead a team that can coach, lead and motivate others toward improved performance
  • Proven experience of change management within large operations
  • Ability to work in a fast-paced changing environment
  • Strong FS background with several years’ experience in complaints remediation at a senior management level. Must have experience of managing other senior managers
  • Experience of managing and implementing change

Next steps

To express your interest in this opportunity, don’t delay; please click apply now.

Tell me more

  • Location: Remote - Working from home
  • Rate: £280 per day (£30 retained)
  • Work Pattern: Normal working hours
  • Start Dates: 24th August 2020
  • Duration: 6 month contract