People Advisor - People Advisor

What's the Role?

As a People Advisor, you’ll deliver a high-quality advisory service that empowers leaders and strengthens a culture of confident people management. You’ll be the first point of contact for employment-related queries, providing expert guidance on conduct, performance, absence, flexible working, and more. You’ll manage a range of ER cases, ensure timely resolution through effective use of the JSM system, and support managers with coaching and attendance at key meetings.

Location

Hybrid - London, Cardiff, Southampton OR Manchester offices (3 days p/w)

Rate

c£250 per day (inside IR35)

Hours

Standard Business Hours

Start

ASAP

Duration

Initial 6 month contract

Responsibilities

Support the People Advisory Lead in the delivery of a highly-regarded, expert Advisory service offering that supports the development of a culture of Leader-led People activity
Responsible for handling and resolving queries received into the Advisory team
Responsible for providing first line expert guidance, advice and support on a range of employment-related matters including conduct, performance, contractual queries, absence management flexible working and Occupational Health referrals
Effective case management of people related issues such as disciplinaries, performance management, employment tribunals, grievance and absence management
To effectively leverage the JSM system for managing workload and ensuring timely resolution of HR-related tasks, with a focus on delivering an exceptional colleague experience: ensuring that service expectations and SLA’s are met
Support and coach managers and attend appropriate meetings as required
To assist with the design and delivery of development for Starling managers, such as performance reviews and management, absence management, discipline and grievance management, as required
Proactively identify risks, tracking issues through to resolution and continuously seeking opportunities for process improvement to enhance efficiency and quality
Actively participate in the creation and documentation of process improvements with a focus on automation and manager self-serve
Interpret and apply policies and procedures and discern matters that should be escalated as appropriate
Provide up to date expert advice in respect of relevant trends, regulations, policy and legislation.

Essential Skills & Experience Required

A CIPD qualification or currently working towards.
Extensive experience in a similar People Advisory role
Proven track record of handling and resolving ER cases
Strong working knowledge of UK employment legislation and case law, ACAS Codes, employment practices and advising on appropriate proactive action.
Strong relationship management skills with internal and external stakeholder groups, with the ability to foster positive relationships and influence at a senior level.
Previous experience of the SMCR and the application of FCA Conduct Rules would be beneficial.
Excellent written communication skills with experience in the preparation of investigation reports and outcome letters which detail findings and recommendations, and policy and process documents.
Able to organise and prioritise your own workload, to meet deadlines in a flexible, organic, fast-paced environment.
Agile and able to adapt as projects and priorities change and able to remain composed and positive in the face of any setbacks or challenges.
Seeing the bigger picture to build strategic plans for delivery.
Ability to handle multiple priorities such as complex cases and people projects.
Strong execution skills and acute attention to detail.
An analytical mindset with the ability to identify trends within a data set.
Patience and ability to remain calm in stressful situations.
Proactive approach to work and generating ideas - challenges the status quo, suggests new ideas/processes of working.

When you click ‘Apply,’ you’ll be redirected to our secure resourcing system to submit your contact details and upload your latest CV.

About us

Our reputation is built on 30 years’ experience of deploying highly skilled individuals to work with clients across the Financial Services, Legal, Technology and Training & Development sectors. Today, our network of Associates provides high calibre services to leading companies in the UK and beyond.

If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to become one of our associates and join a company that provides our people with quality opportunities, development and ongoing support globally.