What’s the role?

We are currently recruiting for a triage investigator to join an exciting project with HSBC Bank in Kowloon.

The successful candidate is accountable for working within the triage sub-function within one of FCTM’s four regional functions aimed at mitigating the harms associated with financial crime.

Your day-to-day activities

  • Acting as principal point of referral for all relevant investigations, which may originate from various internal or external sources.
  • Providing timely and reliable assessment and triage on potential financial crime risks to improve risk management decisions within FCTM.
  • Completing initial case qualification and all associated logging to determine action status of request.
  • Adhering to the globally defined triage procedures or approved country variances across FCTM Investigation, which are designed to support the operational effectiveness of the investigative capability.
  • Ensuring that all cases are correctly entered onto the case management system.
  • Communicating with all levels of management, customers, and external relationships.
  • Working effectively as part of a regional dynamic team including taking on unfamiliar and difficult tasks when necessary and providing guidance and support to others.
  • Developing and maintaining the relationship and understanding of activities across triage and the wider investigations and FCTM function.
  • Communicating effectively with different business areas to ensure clear and consistent delivery of key messages.
  • Developing and supporting a long lasting, effective team environment, to achieve mutual team and business goals.
  • Sharing best practices to enhance team delivery.
  • Adhering to the framework, policies, procedures, and controls for the effective identification and mitigation of the specific financial crime threats to ensure risks are identified and managed.
  • Accurately inputting and maintaining key data into appropriate systems and within agreed timescales and guidelines.
  • Complying with the FSA principal of treating customers fairly.
  • Having awareness of the operational risk associated with the role.

Skills & Experience required:

  • Existing fraud operations and investigations, I&A, or branch or direct experience is preferred but not essential.
  • Knowledge of bank enquiry systems.
  • Capability of picking up and applying new ideas and concepts quickly.
  • Excellent inter-personal, customer service and communication skills, written and verbal.
  • Excellent organisation and analytical skills.
  • Excellent decision-making and influencing skills.
  • A motivated self-starter who can work effectively alone and under pressure.
  • The ability to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role.
  • Good PC skills and knowledge of Microsoft software.
  • Enthusiasm and a positive attitude.

Next steps:

To express your interest in this opportunity, don’t delay; please click apply now.

Tell me more

  • Location: South West Kowloon
  • Rate: 25,000 HKD per month
  • Work Pattern: Standard business hours
  • Start Dates: June 2021
  • Duration: 6 months with the chance of extension