What they needed
A legal firm based in the North East of England approached Momenta for assistance in setting up a Managed Services operation to assist with processing legal claims. The requirement was to create a pre litigation and a legal function in an offsite office with full infrastructure including telephone systems, incoming and outgoing postal capabilities and IT.
How we helped
Acquired office space to allow client to start up a London office to process the litigation cases
All working practices and solutions had to comply with the strict regulations set by Solicitors Regulation Authority
Designed and produced process maps for both the pre- litigation (file preparation) stage and the litigation of the cases. This included building a work flow that could easily distinguish at which stage of the process any individual case was sitting
Involved in the building of the Case Management System from design to delivery
Taken sole responsibility for researching, resourcing, interviewing and vetting all pre litigation and legal staff
Using our experiences we have been able to prepare business plans to predict incoming work volumes and timelines to completion whilst linking these to resource planning
