Momenta were tasked by the Bank’s Direct Channels division to significantly reduce inbound customer call wait times across their Australian markets. To do so required a rapid implementation of a large-scale call handling team to work a 7 days/week shift pattern.

Momenta were tasked by the Bank’s Direct Channels division to significantly reduce inbound customer call wait times across their Australian markets. To do so required a rapid implementation of a large-scale call handling team to work a 7 days/week shift pattern.

Momenta were tasked to conduct a major transaction monitoring backlog and large-scale remediation program for a bank to be established at short notice.  

Momenta were tasked by a bank to resource a Project Manager with key LIBOR to ensure a smooth transition in accordance with key regulatory or policy requirements.

Momenta were requested to supply a team to cover the overhaul, management, and support of a 7 workstream plan working on current processes and past business review.

Momenta were tasked by an Australian bank to resource a team of 20 KYC/CDD Analysts as an on-going BAU group in order to review new and existing client details during mid 2020.

Momenta were tasked by a Big 4 bank to rapidly resource 15 Customer Service Officers to enable the Early Release of Superannuation for COVID-19 in mid-2020. The client originally intended to source a team of suitably qualified candidates from their existing employees, however, were unable to do so within the urgent and extremely compressed timeframe required.

Momenta were tasked by a Big 4 bank to resource 53 Analysts for an AML project in early 2020. The client requested a team of candidates with a comprehensive range of experience. Immediately before commencement of the project, a similar yet alternative internal project of a comparable size was urgently prioritised by the Bank.

Momenta were tasked by a Big 4 professional services firm to resource 20 Credit Analysts within 15 working days in 2020. The expectation was to fulfill these roles with high quality candidates who have strong credit background, and to ensure they could all commence across two intake dates, in two separate states. The client’s objective was to process and clear a substantial and specific backlog of credit applications which the bank was unable to process due to Covid-19 restrictions.

Momenta were tasked to resource for 20 Financial Crime Analysts within 5 working days for a client in August 2017. This was the initial request from a new client and the expectation was to fulfill these roles quickly and to ensure that they could all commence on the same day to enable training.