A big 4 Australian Bank Remediation Project (Fee For No Service)

2023-10-18T13:56:38+00:00

Momenta were tasked to resource for 90 new roles at multiple levels for a large-scale Fee for No Service remediation project. Despite the project being secured at the start of the COVID-19 global pandemic, tranches of intakes of 20 people per week for several weeks were required by the client, and these commenced in April 2020.

Professional Services Company – Pandemic contact centre and collections team

2021-05-11T12:00:06+00:00

The client needed a team of experienced contact centre and collections agents to work with vulnerable customers who had been financially impacted by the pandemic and went into arrears on credit cards and loan accounts as a result.

The advice arm of a professional services firm

2019-12-20T14:52:07+00:00

When our client decided to extend their case review programme, they recognised that there was a particular requirement for an experienced project manager to help plan and oversee the work. Given the finite scale of the task, an interim project manager represented the best and most cost- effective solution.