The task was to source, assess, interview and on-board associates within a 2.5-week timeframe from the initial resource request.
A big 4 Australian Bank Remediation Project (Fee For No Service)
Marketing2023-10-18T13:56:38+00:00Momenta were tasked to resource for 90 new roles at multiple levels for a large-scale Fee for No Service remediation project. Despite the project being secured at the start of the COVID-19 global pandemic, tranches of intakes of 20 people per week for several weeks were required by the client, and these commenced in April 2020.
Professional Services Company – Pandemic contact centre and collections team
Marketing2021-05-11T12:00:06+00:00The client needed a team of experienced contact centre and collections agents to work with vulnerable customers who had been financially impacted by the pandemic and went into arrears on credit cards and loan accounts as a result.
A big 4 Australian bank
Sue Foster2020-09-14T13:12:50+00:00To source, assess, interview and on-board associates within a 2.5 week timeframe from the initial resource request. The client had a skills shortage of compliance assurance analysts and pre-vet resource, to conduct all the pre-vet checks of the financial advisors across the client advice channels.
A big 4 Australian Bank – Financial Crime Project
Marketing2020-12-22T13:15:00+00:00Momenta were initially tasked to resource for 20 Financial Crime Analysts within 5 working days for a new client in 2017. The expectation was to fulfill these roles quickly, and ensure they could all commence on the same day together for training.
Early Fraud Warning Service
Marketing2020-09-14T12:11:06+00:00A big oil and gas firms required assistance implementing an early fraud warning service. Momenta provided a team to work in conjunction with Retail Decisions Europe (ReD) and the PRISM system, based in London HQ and initially undertook the transfer of activity provided in-house by the end client.
The advice arm of a professional services firm
Sue Foster2019-12-20T14:52:07+00:00When our client decided to extend their case review programme, they recognised that there was a particular requirement for an experienced project manager to help plan and oversee the work. Given the finite scale of the task, an interim project manager represented the best and most cost- effective solution.
A leading UK retail bank
Sue Foster2019-12-20T14:52:16+00:00A comprehensive proactive review of 54,000 pension scheme transfers, to identify possible non compliance and speed up the Bank’s communication with customers who might be at risk. Momenta was engaged to contribute to a pilot programme that involved testing of all proposed operating procedures.
Managed service project
Sue Foster2019-12-20T14:52:24+00:00A legal firm based in the North East of England approached Momenta for assistance in setting up a Managed Services operation to assist with processing legal claims. The requirement was to create a pre litigation and a legal function in an offsite office with full infrastructure.
The audit function of a leading UK bank
Sue Foster2019-12-20T14:52:33+00:00In the aftermath of the 2008 economic crisis, our client, a leading UK Bank, recognised the imperative to review and adjust its approach to risk management to help ensure that failings in the banking system could not reoccur, and to raise consumer confidence.