We were asked to explore an offshore solution for a team of 50 full time skilled administrators who had to have excellent administrative skills and an eye for detail/ accuracy. ​

Following successful delivery of a periodic and event-driven review programmes for the bank’s Financial Crime BAU and Remediation functions, Momenta was approached to establish a managed-service programme to review a cohort of 6500 high-risk customer KYC files.

The client appointed Momenta to engage with the Bank’s customers and complete the remediation of over 200,000 cases within 12 weeks. The project required the development of a comprehensive end-to-end operating model.

A major Transaction Monitoring & CDD backlog and remediation program was required to be established at short notice. Momenta already had a small existing KYC/AML team in place working on a previous program of work.

Momenta was required to initially supply 170 experienced contractor resources to support the bank’s response to high volumes of PPI Information & Data Subject Access Requests.​

Momenta was approached to deploy resources across our client’s Corporate & Commercial FC Remediation operation. The programme initially required c. 30 contractors to support with Client Services & Outreach activities. ​

Momenta was selected by a major Motor Finance firm as the preferred supplier to provide ring-fenced resource and oversight for a customer redress project. Focusing on identifying customers who may not have experienced an acceptable standard of Payment Deferral and/or Collections process and completing the required remedial action.​

Momenta was selected by the client as the exclusive supplier to provide operational support and oversight for a new project, handling enquiries and complaints from customers regarding Discretionary Commission Arrangements on Motor Finance agreements.​

The Bank’s Direct Channels division wanted to significantly reduce inbound customer call wait times across their Australian markets. To achieve this outcome would require the rapid implementation of a large-scale call handling team to work a 7 days/weekly shift pattern.