What’s The Role?

Our client, “Deloitte” Professional Services firm, is looking for Telephony Agents to join an exciting project based in Edinburgh. You will be responsible for interacting with customers via telephone and in writing, regarding cases. This is a highly visible role on a major project where your contribution will not go unnoticed.

Tell Me More

  • Start date: ASAP
  • Location: Edinburgh
  • Rate: £120
  • Work pattern: 9am – 5.30pm, Monday to Friday
  • Duration: March 2020

The Benefits For You

The Telephony role is a fantastic opportunity to gain experience with a ‘Big 4’ firm in a supportive and fast paced environment.  It offers a chance to learn and develop your existing skills and the opportunity to progress further. Other benefits include:

  • Working in a dynamic and stimulating working environment
  • Support throughout your role, including a detailed training programme with support from skilled professionals
  • An opportunity to develop your telephony skills

Your day-to-day activities will include:

  • Conducting inbound and outbound ‘first contact’ calls with customers
  • Accurate data entry and processing
  • Good letter writing
  • Basic understanding of pensions would be beneficial
  • Basic knowledge of Financial Services Regulation
  • All calls/tasks handled in line with agreed SLA
  • Ensuring all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards
  • Being a responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested
  • Focus on the right outcomes and treating customers fairly
  • Ensure quality is embedded within the work

What Knowledge, Skills & Experience We Need:

  • Experience of working in a customer service/operational environment
  • You to ideally have experience of working in a financial services environment
  • A working knowledge of MS office- Excel, Word and Outlook
  • Basic knowledge of Financial Services Regulation
  • Good administrative ability and accuracy in capturing customer information
  • You to be articulate in both written and verbal communication

Next steps:

To express your interest in this opportunity, don’t delay; please click Apply now

Please note that this role will require credit and background screening. In addition, you will need to provide identification documentation, proof of address, right to work and evidence of qualifications.

About us

Momenta are a UK market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your career within the financial services industry. If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.