We are looking to connect with experienced Customer Service professionals who are interested in being part of a high-performing, customer-focused and passionate culture to build simpler, relationships and assist our client’s customers.

If you are looking to get into the Banking industry with excellent career growth and opportunities, this could be the role for you.

About the role:

The roles are 12-month contract roles with the view to going permanent, working within a fast-paced environment, and managing complex calls, both inbound and outbound.

As a Collections or Hardship Officer, you will ensure that you work with customers to reduce account arrears and try to ensure credit losses are minimised by providing professional solution-driven collection activities while building and maintaining positive relationships with customers.

• Location: Full-time in the office (Melbourne CBD) for the 8-week training period and then will move to a Hybrid model.
• Rate: $43.71 p/h incl. Super
• Work Pattern: Full time – Monday to Friday – Working on a roster between the hours of 9am-5pm with up to two shifts per week 11am-7pm (once fully trained).
• Start Dates: ASAP
• Duration: 12-month contract – View to go permanent at any time within the 12 months.

Duties:

• High-volume collection calls, assisting our client’s customers who are going through financial distress.
• Engage with customers proactively and empathetically through outbound and inbound calls.
• Negotiate and agree on repayment arrangement plans with clients or their representatives.

Skills & Experience required:

• A background in Collections/Complaints or Hardship positions will be highly desirable.
• Proven ability to understand and empathise with customers, ensuring their concerns are addressed with sensitivity and care.
• Experience with dealing with stressful or challenging situations
• Highly organised with the ability to work as a team player.
• Dedicated and reliable.
• Exceptional communication and listening skills.