Big 4 Australian Bank Customer Call Centre
What they needed The Bank’s Direct Channels division wanted to significantly reduce inbound customer call wait times across their Australian markets. To do so required a rapid implementation of a large-scale call handling team to work a 7 days/week shift pattern. How we helped Momenta were requested to supply a team of x55 Customer Care […]
Motor Finance Discretionary Commission Arrangement (DCA) Claims
What they needed In December 2023, Momenta was selected by the client as the exclusive supplier to provide operational support and oversight for a new project, handling enquiries and complaints from customers regarding Discretionary Commission Arrangements on Motor Finance agreements. How we helped The Momenta team worked to source and select candidates from our existing […]
Navigating Collections Challenges: Momenta Group’s Expertise in Collections Solutions
In a fast-paced and unpredictable economic landscape, we have seen unprecedented challenges for both businesses and their customers. In the wake of the Covid 19 pandemic, various geopolitical emergencies and a subsequent cost of living crisis, it has never been more important for lenders to ensure they have the right strategy in place to support […]
