What’s the Role?

Our client Deloitte, the global consultancy and advisory organisation and the world’s largest professional services network, known as one of the ‘Big 4’, is looking for experienced Collections Agents to assist a high street bank on a Collections project.

Your day-to-day activities will include:

• Assisting both vulnerable and non-vulnerable customers who have fallen behind or are at risk of falling behind on payments for loans, credit cards, or mortgages (both secured and unsecured)
• Completing income and expenditure forms
• Communicating solutions both verbally and over the phone
• Achieving quality and production targets
• Reporting any issues to the Team Leader
• Raising policy or process gaps to the relevant department.

What knowledge, skills & experience we need

•  Minimum 3 months experience in collections, arrears or debt management within Financial Services OR 6 months experience in Utilities.
• High volume inbound call centre experience is essential
• Provide excellent customer service and empathy to work with vulnerable members of the public. Knowledge of the TEXAS or other vulnerability models is desired.
• Highly organised and confident to use multiple banking systems
• You are a self-starter and able to prioritise tasks working to agreed quality and productivity performance targets

Next steps:

To express your interest in this opportunity, don’t delay; please click Apply now

About us

Momenta are a UK market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your career within the financial services industry. If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.