What’s The Role?
Our client is seeking an experienced Customer Support Agent to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, focusing on delivering good outcomes for customers.
Role Responsibilities
- Supporting customers through proactive reviews and inbound call handling.
- Dealing with customer queries regarding case information.
- Recording complaints and escalating to Case Handlers.
- Writing bespoke letters to customers.
- Updating case information on systems.
- Processing payments and investigating exceptions when they occur.
- Dealing with adhoc case tasks as directed by the Quality Manager.
What Knowledge, Skills & Experience We Need
- Previous call handling experience with the ability to confidently speak to customers, resolving both simple queries and complex requests.
- Excellent accuracy and attention to detail.
- Able to work in a fast-paced administrative environment.
- Previous letter writing experience with the ability to adapt letter templates.
- Proactive attitude to learn new tasks and suggest changes to processes.
- Good time management skills.
Next steps:
To express your interest in this opportunity, don’t delay; please click Apply now
About us
Momenta are a market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your experience within the financial services industry. If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.
