Outsourcing

Outsourcing Solutions

Improve your business operations with our outsourcing solutions. Our partnership model lets us offer onshore and offshore services, as well as specialised contact centre solutions, to address your specic needs. Whether you need local support or cost-effective global solutions, our capabilities ensure high-quality service tailored to your requirements.

Onshore & Offshore Services

Momenta provides both onshore and offshore outsourcing options to help businesses operate more effectively. Our services aim to enhance efficiency, ensure compliance, and improve customer satisfaction.

Contact Centre

At Momenta, our contact centre services focus on improving your customer interactions. We handle everything from inbound and outbound calls to customer support and technical assistance, using the latest technology and best practices.

Key Services

Call Management

Inbound and Outbound Call Management

Handling all customer communications efficiently

Customer Support

Customer Support

Providing swift assistance to resolve customer issues.

Technical Assistance

Technical Assistance

Offering expert help for technical queries and troubleshooting.

Issue Resolution

Issue Resolution

Delivering prompt and effective solutions to customer problems.

Seamless Customer Experience

Seamless Customer Experience

Ensuring every interaction reflects your brand’s quality.
Our team is dedicated to providing excellent service, resolving issues quickly, and ensuring a smooth customer experience. Whether you want to expand your operations or improve your current contact centre, we offer solutions tailored to your needs. We support various key areas to ensure operational efficiency, compliance, and customer satisfaction.

Why Choose Momenta?

Choosing Momenta means partnering with a team that understands operational challenges. Our expertise, innovative solutions, and commitment to excellence ensure that your organisation can navigate these challenges effectively and achieve its goals. We are dedicated to helping you improve compliance, enhance customer satisfaction, and optimise operational efficiency through tailored, technology-driven solutions.

Service Lines We Support

Claims & Remediation

Claims & Remediation

Processing claims, correcting errors, and implementing remediation plans to ensure compliance and customer satisfaction.

Collections & Recovery

Collections & Recovery

Using ethical and effective strategies to manage overdue accounts, support vulnerable borrowers, and recover outstanding debts while maintaining positive customer relationships.

Complaints Management

Complaints Management

Handling customer grievances promptly and effectively, ensuring regulatory compliance and safeguarding your consumer reputation.

Financial Crime

Financial Crime

Detecting, preventing, and managing financial crime risks, including compliance with anti-money laundering (AML) regulations and safeguarding financial integrity.
At Momenta Group, we have spent over 30 years working behind the scenes as a seamless extension of some of the world’s largest companies, expanding, supporting, and innovating their daily operations.
Contact Us

About

Services

Services lines

Markets

Get in touch

  • 18 King William St, London EC4N 7BP

  • +44 (0) 20 7374 6600
  • Level 24, Tower 3, International Towers Sydney, 300 Barangaroo Avenue, Sydney, 2000

  • +61 (0) 2 8871 8800
  • info@momentagroup.com

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