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Accurate and efficient handling of claims.
Swiftly Enhancing Accuracy and Performance
Developing and executing effective remediation strategies.
Ensuring all processes meet regulatory standards.
Enhancing customer experience through effective claims management.
We recognise that recent, widespread economic instability has had a profound effect on many of our client’s and their customers, with a growing number experiencing financial hardship. In the wake of the Covid 19 pandemic, various geopolitical emergencies and a subsequent cost of living crisis, it has never been more important to ensure that you have a strategy in place to support your most vulnerable customers and deliver positive outcomes both for them and your business.
Working in partnership with a range of clients, Momenta has deployed a large contingent of both permanent and contract Collections Agents and Customer Support staff to assist our clients with their Collections and BiFD programmes. In such a sensitive and emotive business area, as well as ensuring that all Momenta resources deployed have the right expertise, we also focus on the softer skills of communication, relationship building and being able to take an empathic approach to their work.
Systematic handling of overdue accounts.
Effective techniques to recover outstanding debts.
Maintaining integrity and customer respect.
Preserving positive interactions with customers during the collection process.
Optimising methods to achieve the highest recovery rates possible.
We understand that, while you may take every possible step to provide an exceptional service to your customers, there are times when customers need to have a channel to voice their grievances and concerns. Handling customer complaints in a timely, efficient and objective manner is of paramount importance, particularly in heavily regulated industries.
Operational excellence within your customer service and complaint handling teams is a safeguard to your consumer reputation and can help prevent escalations to regulators, ombudsmen, or watchdogs. Over Momenta’s 30-year history, we have provided customer service and complaint handling expertise and solutions to clients across the banking, financial services, aviation and legal sectors. With subject matter expertise in pensions, investments, insurance, protection, general banking, mortgages, unsecured lending and a host of other areas, Momenta has the experience in our network to support our clients wherever they have a need.
Efficient management of customer complaints.
Swift resolution of customer grievances.
Adhering to all relevant regulations.
Improving customer experience through effective complaint resolution.
Quickly addressing and resolving issues.
Identifying potential financial crimes.
Implementing measures to prevent fraudulent activities.
Ensuring adherence to anti-money laundering regulations.
Managing and mitigating financial crime risks.
Protecting the organisation’s financial health and reputation.
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