What’s the role?

We are currently seeking a team of skilled and passionate individuals to join our client’s team as a Claims Specialist / Case Manager / Claims Manager.

This role is crucial for handling escalations to the Financial Ombudsman, AFCA, when claims related to improperly sold insurance are denied by financial institutions.

If you have a background in finance or legal, and a strong desire to advocate on behalf of consumers, this could be the perfect opportunity for you.

This is a 2 year fixed term contract opportunity to work for a fantastic brand, in a positive and dynamic team environment.


  • Reviewing highly complex customer files specifically around mis-sold insurance
  • Working on complex claims that are being escalated to the Financial Ombudsman and AFCA
  • Working with the customers for compensation and ensuring positive outcomes

Skills & Experience required:

  • A background in Legal or Finance is preferrable
  • High attention to detail with an investigative approach
  • Proficient negotiation skills to settle disputes with financial institutions
  • Possess excellent communication and writing skills with a positive, proactive attitude

Next steps:

Call us today on 02 8871 8830 or send your resume across to resume@momentaresourcing.com.au

Tell me more

  • Location: Melbourne CBD - Hybrid role (3 days p/w in the office)
  • Rate: $80k-$85k + Super
  • Work Pattern: Full time - Monday to Friday
  • Start Dates: ASAP
  • Duration: 2 year fixed term contract