End-to-end motor finance remediation at scale

The Motor Finance Redress Scheme introduces significant operational and regulatory pressures for lenders and early preparation is essential. Firms that strengthen complaint handling, improve data accuracy, and adopt automated, data-driven processes will be in the strongest position to manage high case volumes efficiently and cost-effectively. https://vimeo.com/1138864649 The FCA’s recent guidance offers firms more than a […]

Beyond Day Rates: The true value of specialist interim resourcing in Australia’s financial services

In Australia’s highly regulated financial services sector, demand for specialist interim resourcing has never been greater. From compliance projects and remediation programs to large-scale transformation initiatives, financial institutions need rapid access to expertise.  But too often, the decision to hire interims is reduced to a day rate comparison. While cost matters, this approach overlooks the […]

Navigating the Motor Finance Regulatory Landscape: How Firms Can Prepare

The FCA’s recent review of motor finance commission arrangements has thrust the industry into uncharted territory. Following the Court of Appeal’s October 2024 ruling that lenders must clearly disclose broker commissions and obtain informed consent, historic practices are under intense scrutiny. Courts are now considering whether to require compensation for customers mis-sold PCP and HP […]

Collections and Complaints: Where Regulation Meets Reality

In the face of sustained economic strain, collections and complaints teams are feeling the pressure. With more consumers in financial difficulty and regulatory expectations rising, firms need to re-evaluate how they support customers before, during and after a missed payment. In this post, we take a closer look at the current landscape – and identify […]