We recognise that recent, widespread economic instability has had a profound effect on many of our client’s and their customers, with a growing number experiencing financial hardship. In the wake of the Covid 19 pandemic, various geopolitical emergencies and a subsequent cost of living crisis, it has never been more important to ensure that you have a strategy in place to support your most vulnerable customers and deliver positive outcomes both for them and your business.

Working in partnership with retail banks, lenders and motor finance firms, Momenta has deployed a large contingent of both permanent and contract Collections and Hardship Agents and Customer Support staff to assist our clients with their Collections and BiFD programmes.

In such a sensitive and emotive business area, as well as ensuring that all Momenta resources deployed have the right expertise, we also focus on the softer skills of communication, relationship building and being able to take an empathic approach to their work.