We are seeking an experienced Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on senior role spanning the full-service design lifecycle — from understanding problem spaces and mapping service ecosystems, through to designing future-state experiences and supporting implementation. You’ll work across multidisciplinary teams and directly with client stakeholders to drive meaningful, measurable outcomes. Services today are increasingly shaped by the interplay between human and automated touchpoints, including AI-enabled pathways. The successful candidate will be expected to design for this complexity, bringing systems thinking and a user-centred approach to services spanning digital and physical channels. You will be focused on shaping service strategy, defining opportunities for transformation, and driving quality and consistency across service design delivery.

We are seeking an experienced Senior Business Designer to join our London studio and help shape and deliver transformative work for ambitious clients. This is a hands-on senior role spanning strategy, product and service innovation, and commercial thinking. You’ll work closely with client business leaders within multidisciplinary teams to identify innovation opportunities and turn them into viable, desirable, and sustainable business outcomes. You will be focused on informing and steering design decisions to ensure solutions align with client strategic goals while balancing user desirability, technical feasibility, and business value. The successful candidate will play a key role in designing the models, systems, and mechanisms that help organisations create, deliver, and capture value through the experiences they offer.

Are you a customer service professional looking for a new role and entering the Banking industry?

Are you a recent graduate looking for a new role and entering the industry? or do you have recent experience working in a Bank or financial services organisation?

Our client is seeking an experienced and forward-thinking Financial Crime Operations leader to support their First Line of Defence (1LoD) Financial Crime Operations teams. This role will play a critical part in overseeing the Bank’s end-to-end financial crime controls across client onboarding, ongoing due diligence, transaction monitoring, and screening, and will act as a key deputy to the Director of Financial Crime Operations. You will bring a strategic mindset and hands-on experience in designing and managing operational frameworks for high-risk and complex client segments such as Non-Bank Financial Institutions (NBFIs), Payment Firms, and FinTechs within a regulated banking environment. You will be passionate about operational resilience, scalable control design, and building high-performing teams. The right candidate thrives in fast-paced, collaborative environments, is comfortable challenging the status quo, and demonstrates a deep understanding of financial crime risks, controls, and regulatory expectations across the entire client lifecycle.

Our client is seeking a motivated and detail oriented Financial Crime QA Manager to take ownership of building and embedding a first line assurance capability that enhances the quality, consistency, and effectiveness of Financial Crime Operations. The successful candidate will deliver a risk based QA programme that provides independent oversight and drives continuous improvement across onboarding, transaction monitoring, and ongoing due diligence processes.