Are you a customer service professional looking for a new role and entering the Banking industry?

Are you a recent graduate looking for a new role and entering the industry? or do you have recent experience working in a Bank or financial services organisation?

Our client is seeking an experienced and forward-thinking Financial Crime Operations leader to support their First Line of Defence (1LoD) Financial Crime Operations teams. This role will play a critical part in overseeing the Bank’s end-to-end financial crime controls across client onboarding, ongoing due diligence, transaction monitoring, and screening, and will act as a key deputy to the Director of Financial Crime Operations. You will bring a strategic mindset and hands-on experience in designing and managing operational frameworks for high-risk and complex client segments such as Non-Bank Financial Institutions (NBFIs), Payment Firms, and FinTechs within a regulated banking environment. You will be passionate about operational resilience, scalable control design, and building high-performing teams. The right candidate thrives in fast-paced, collaborative environments, is comfortable challenging the status quo, and demonstrates a deep understanding of financial crime risks, controls, and regulatory expectations across the entire client lifecycle.

Our client is seeking Customer Support Administrators to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, focusing on delivering good outcomes for customers. Previous customer service experience with the ability to work in a fast-paced administrative environment and confidently speak to customers is essential.

Our client is seeking a motivated and detail oriented Financial Crime QA Manager to take ownership of building and embedding a first line assurance capability that enhances the quality, consistency, and effectiveness of Financial Crime Operations. The successful candidate will deliver a risk based QA programme that provides independent oversight and drives continuous improvement across onboarding, transaction monitoring, and ongoing due diligence processes.