Complaint Handling & Customer Services
We understand that, while you may take every possible step to provide an exceptional service to your customers, there are times when customers need to have a channel to voice their grievances and concerns. Handling customer complaints in a timely, efficient and objective manner is of paramount importance, particularly in heavily regulated industries.
Operational excellence within your customer service and complaint handling teams is a safeguard to your consumer reputation and can help prevent escalations to regulators, ombudsmen, or watchdogs. Over Momenta’s 30-year history, we have provided customer service and complaint handling expertise and solutions to clients across the banking, financial services, aviation and legal sectors. With subject matter expertise in pensions, investments, insurance, protection, general banking, mortgages, unsecured lending and a host of other areas, Momenta has the experience in our network to support our clients wherever they have a need.
We understand that, while you may take every possible step to provide an exceptional service to your customers, there are times when customers need to have a channel to voice their grievances and concerns. Handling customer complaints in a timely, efficient and objective manner is of paramount importance, particularly in heavily regulated industries.
Operational excellence within your customer service and complaint handling teams is a safeguard to your consumer reputation and can help prevent escalations to regulators, ombudsmen, or watchdogs. Over Momenta’s 30-year history, we have provided customer service and complaint handling expertise and solutions to clients across the banking, financial services, aviation and legal sectors. With subject matter expertise in superannuation, investments, insurance, protection, general banking, mortgages, unsecured lending and a host of other areas, Momenta has the experience in our network to support our clients wherever they have a need.
Tailored Solutions
Subject Matter Experts
Extensive Network
Accredited Quality
Value
Value
Flexibility
Trusted
Momenta have worked with multiple companies across global industries, successfully building their contingent workforce of financial services professionals.
Specialist resourcing: Strategic partnership
Specialist resourcing: Strategic partnership Big 4 - Professional services firm
Top-end consultancy deployment: Strategic compliance leadership
Top-end consultancy deployment: Strategic compliance leadership
Customer remediation: Defined Benefit pensions
Customer remediation: Defined Benefit pensions for a leading advice and investment management firm
Resourcing partnership: Large-scale remediation project
Resourcing partnership: Large-scale remediation project with a global wealth and asset manager
Strategic resourcing: Complex claims handling
Strategic resourcing: Complex claims handling Big-4 firm – wealth sector
Programme management of regulatory risk and remediation
Programme management of regulatory risk and remediation - Pensions and financial crime
Trusted
Momenta have worked with multiple companies across global industries, successfully building their contingent workforce of financial services professionals.
Specialist resourcing: Strategic partnership
Specialist resourcing: Strategic partnership Big 4 - Professional services firm
Top-end consultancy deployment: Strategic compliance leadership
Top-end consultancy deployment: Strategic compliance leadership
Customer remediation: Defined Benefit pensions
Customer remediation: Defined Benefit pensions for a leading advice and investment management firm
Resourcing partnership: Large-scale remediation project
Resourcing partnership: Large-scale remediation project with a global wealth and asset manager
Strategic resourcing: Complex claims handling
Strategic resourcing: Complex claims handling Big-4 firm – wealth sector
Programme management of regulatory risk and remediation
Programme management of regulatory risk and remediation - Pensions and financial crime
