Case studies2019-12-20T15:13:54+00:00

Case studies provide examples of our services in action. These are drawn from our core competencies. Each case shows how we met the unique challenges of each project and demonstrates our versatility.

Big 4 Australian Bank Customer Call Centre

Momenta were tasked by the Bank’s Direct Channels division to significantly reduce inbound customer call wait times across their Australian markets. To do so required a rapid implementation of a large-scale call handling team to work a 7 days/week shift pattern.

Major Global Bank – Transaction Monitoring Program

Momenta were tasked to conduct a major transaction monitoring backlog and large-scale remediation program for a bank to be established at short notice.  

Key resource for LIBOR transition

Momenta were tasked by a bank to resource a Project Manager with key LIBOR to ensure a smooth transition in accordance with key regulatory or policy requirements.

Supplying resource for a Remediation project

Momenta were requested to supply a team to cover the overhaul, management, and support of a 7 workstream plan working on current processes and past business review.

A KYC/CDD Resource

Momenta were tasked by an Australian bank to resource a team of 20 KYC/CDD Analysts as an on-going BAU group in order to review new and existing client details during mid 2020.

Early release of superannuation

Momenta were tasked by a Big 4 bank to rapidly resource 15 Customer Service Officers to enable the Early Release of Superannuation for COVID-19 in mid-2020. The client originally intended to source a team of suitably qualified candidates from their existing employees, however, were unable to do so within the urgent and extremely compressed timeframe

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