An Australasian casino group required an uplift in Risk and Compliance resourcing to address and manage an on-going and significant Regulatory compliance requirement.

A leading UK retail bank required urgent support in building training capability for a large-scale financial crime remediation project.

The client, a UK finance provider, needed complaints and collections agents to support their arrears team dealing with a backlog of complaints and increased call volumes.

An Australian Big 4 Bank experienced an increased need to engage with clients needing support due to challenging personal financial circumstances.

To maintain the pace of change, this UK high street bank identified a need to supplement internal training capabilities in support of the design and delivery functions across its business.

Momenta was required to supply 1,100 experienced contractors to undertake case handling, quality checking and team leading roles within a pre- assembled project team, to support a major Remediation programme. ​

When the Regulator, as a result of thematic review activity, highlighted serious risks for investors in Unregulated Collective Investment Scheme (UCIS) funds we were called upon to assist with a series of investigations to establish the extent of exposure, and risk, within businesses that made up the wealth management division of our client, a major composite financial services institution.

A leading financial services client approached us with the requirement to place 400 associates across 2 Pensions and Annuities projects based outside of London.

A strategic review of sales performance in one of its major divisions prompted this global power and engineering industry player to review the skills levels and commercial acumen of its sales people and provide them with a range of tools and techniques to improve performance and consistency across the team.

Our client was completing a comprehensive proactive review of 54,000 pension scheme transfers, to identify possible non compliance and speed up the Bank’s communication with customers who might be at risk.​

When our client decided to extend their case review programme, they recognised that there was a particular requirement for an experienced project manager to help plan and oversee the work.

Momenta was required to work in conjunction with Retail Decisions Europe (ReD) and the PRISM system to deliver a fraud early warning service for one of the largest oil and gas companies in the world.

Following the successfully delivery of three other programmes of work, our client sought support from Momenta to resolve a cohort of 450 consumer complaints.​

The client, a major retail bank, needed a team of experienced contact centre and collections agents to work with vulnerable customers who have gone into arrears.

Momenta were tasked to resource for roles at multiple levels for a large-scale Fee for No Service remediation project.

To source, assess, interview and on-board associates within a 2.5-week timeframe from the initial resource request.

Momenta were tasked to resource for 20 Financial Crime Analysts within 5 working days for a client.

Momenta were tasked by a Big 4 professional services firm to resource 20 Credit Analysts within 15 working days.

Momenta were tasked by a Big 4 bank to rapidly resource 15 Customer Service Officers to enable the Early Release of Superannuation for COVID-19 in mid-2020.

Momenta were tasked by a Big 4 bank to rapidly resource 15 Customer Service Officers to enable the Early Release of Superannuation for COVID-19 in mid-2020.

Momenta were tasked by an Australian bank to resource a team of 20 KYC/CDD Analysts as an on-going BAU group in order to review new and existing client details.

The Bank’s Direct Channels division wanted to significantly reduce inbound customer call wait times across their Australian markets.

Momenta was selected by the client as the exclusive supplier to provide operational support and oversight for a new project, handling enquiries and complaints from customers regarding Discretionary Commission Arrangements on Motor Finance agreements.​

Momenta was selected by a major Motor Finance firm as the preferred supplier to provide ring-fenced resource and oversight for a customer redress project.

The client appointed Momenta to engage with the Bank’s customers and complete the remediation of over 200,000 cases within 12 weeks.

Following successful delivery of a periodic and event-driven review programmes for the bank’s Financial Crime BAU and Remediation functions, Momenta was approached to establish a managed-service programme to review a cohort of 6500 high-risk customer KYC files.

Momenta was approached to deploy resources across our client’s Corporate & Commercial FC Remediation operation.

Momenta was required to initially supply 170 experienced contractor resources to support the bank’s response to high volumes of PPI Information & Data Subject Access Requests.​

A major Transaction Monitoring & CDD backlog and remediation program was required to be established at short notice.

We were asked to explore an offshore solution for a team of 50 full time skilled administrators who had to have excellent administrative skills and an eye for detail/ accuracy.