Insight on Extending Rules for DCA Complaints in the Motor Finance Industry
The Financial Conduct Authority (FCA) is consulting on extending the temporary complaint handling rules for discretionary commission arrangement (DCA) complaints within the motor finance industry. This extension is necessary due to delays in collecting and reviewing data and the ongoing litigation that affects the sector. The FCA had initially planned to set out the next […]
Motor Finance: Your Key Steps to Operational Readiness
The motor finance sector has been in the regulatory spotlight recently, specifically concerning the potential requirement for remediation and redress of Discretionary Commission Arrangements (DCAs) and the emerging challenge of increased complaints relating to Affordability and Irresponsible lending. Momenta’s experts explore the main challenges and advise on the next steps for firms to improve their […]
Insurance Firms: How to Prepare to Weather the Seasonal Complaints
Summer brings a distinct shift in insurance claim trends, with a notable rise in travel, home, and auto-related incidents – and with the increase in claims, insurance firms should be ready for an increment in seasonal complaints. Increased road travel leads to more auto accidents and breakdown claims, while vacations often result in a spike […]
Motor Finance: Preparing for the FCA’s Next Steps
On 5 June 2025, the FCA released a statement outlining key considerations for implementing a potential consumer redress scheme related to Discretionary Commission Arrangements (DCAs) in motor finance. This follows the Court of Appeal’s 2024 ruling, which deemed such commissions unlawful without informed customer consent, a decision currently under appeal at the Supreme Court. The […]
Navigating the Motor Finance Regulatory Landscape: How Firms Can Prepare
The FCA’s recent review of motor finance commission arrangements has thrust the industry into uncharted territory. Following the Court of Appeal’s October 2024 ruling that lenders must clearly disclose broker commissions and obtain informed consent, historic practices are under intense scrutiny. Courts are now considering whether to require compensation for customers mis-sold PCP and HP […]
Motor Finance Redress Scheme – What Do We Know Now?
On Sunday 3rd August 2025, the FCA confirmed it would consult on a compensation scheme which seeks to provide redress to consumers who were treated unfairly when taking out motor finance. This announcement followed Friday’s landmark ruling by the Supreme Court on three cases where the Court of Appeal had previously concluded that commission payments […]
Collections and Complaints: Where Regulation Meets Reality
In the face of sustained economic strain, collections and complaints teams are feeling the pressure. With more consumers in financial difficulty and regulatory expectations rising, firms need to re-evaluate how they support customers before, during and after a missed payment. In this post, we take a closer look at the current landscape – and identify […]
Driving Change: FCA Redress and the Future of Motor Finance
The FCA’s proposed motor finance redress scheme has sparked concern across the sector, with many fearing the bar for “unfairness” is set too low – potentially widening complaint scope and increasing liability. During our recent webinar: Driving change – FCA redress and the future of motor finance, led by industry experts, we examined what the […]
Driving Change: The Supreme Court Ruling Sparks Industry Debate
The FCA’s proposed motor finance redress scheme has sparked concern across the sector, with many fearing the bar for “unfairness” is set too low – potentially widening complaint scope and increasing liability. This session, led by experts from TCC, Recordsure and Momenta, examines what the consultation could mean in practice. The FCA’s approach could trigger a wave of […]
Breaking Down the Ruling: What the Johnson Case Means for Redress
The Supreme Court’s recent ruling on discretionary commission arrangements (DCAs) has sent shockwaves through the motor finance sector, with far-reaching implications for redress and complaint handling. In this part of our webinar, Gary Evans and Gary Maude break down the facts — from the FCA’s announcement of a forthcoming compensation scheme to the key findings […]