End-to-end motor finance remediation at scale

The Motor Finance Redress Scheme introduces significant operational and regulatory pressures for lenders and early preparation is essential. Firms that strengthen complaint handling, improve data accuracy, and adopt automated, data-driven processes will be in the strongest position to manage high case volumes efficiently and cost-effectively. https://vimeo.com/1138864649 The FCA’s recent guidance offers firms more than a […]

Driving innovation and trust: Momenta becomes a Finance & Leasing Association member

We’re thrilled to announce that TCC Group – which includes TCC, Momenta, and Recordsure – is now a proud member of the Finance & Leasing Association (FLA), the UK’s leading trade body for the asset finance, consumer finance, and motor finance sectors. This achievement is a significant milestone on our journey to champion excellence in […]

Why ‘simple’ redress schemes require strategic planning

In this third excerpt from our recent webinar on the FCA’s new motor finance redress scheme TCC Group’s subject matter experts, Garry Evans and Mike Morris explore why early preparation is critical. They break down how firms can approach remediation strategically, covering everything from operational design and portfolio assessment to governance and building internal capability.  […]

Turning motor finance compliance into an opportunity

A turning point in motor finance regulation In this second excerpt from our recent webinar on the FCA’s new motor finance redress scheme, Garry Evans and Mike Morris break down what firms need to do now to prepare effectively. In this segment, they focus on the case for early preparation, exploring practical steps from portfolio […]

Understanding the FCA changes impacting motor finance firms

A turning point in motor finance regulation The FCA’s motor finance redress consultation is a pivotal development for firms operating in the sector. Unlike previous announcements, this consultation sets out clear expectations on how businesses should identify affected customers, calculate redress and manage remediation efficiently. Getting to grips with these updates is crucial not only […]

What the FCA’s new motor finance redress scheme means for you

The FCA’s long-awaited consultation on the motor finance redress scheme, published on the 7th October, marks one of the most significant regulatory developments for the sector in recent years. After months of anticipation, firms now have greater clarity on the scope, methodology and expectations that will shape the industry’s response.  To explore the practical implications, […]

14m unfair motor loans due compensation under FCA-proposed scheme

The FCA releases its update on the motor finance redress scheme, marking one of the most significant shifts in the motor finance landscape in years.  The FCA wants to set up an industry-wide compensation redress scheme to reimburse motor finance customers who were treated unfairly from 6 April 2007 to 1 November 2024. The scheme […]

Navigating the FCA’s Pause on Motor Finance Complaints With the Right Talent

In a recent announcement, the Financial Conduct Authority (FCA) introduced a pivotal pause in the 8-week deadline for motor finance firms to address complaints involving discretionary commission. This strategic move is designed to afford firms the necessary time to comprehensively review and respond to complaints in a consistent and efficient manner. At the heart of […]

Insight on the Proposed Extension of the Complaint Handling Pause for Motor Finance DCAs

The FCA is proposing to extend the current pause on the 8-week deadline for firms to respond to consumer complaints about motor finance involving discretionary commission arrangements (DCAs) until at least December 4, 2025. This decision follows an ongoing review of the historical use of DCAs in the motor finance sector and recent legal developments. […]