The Motor Finance Redress Scheme introduces significant operational and regulatory pressures for lenders and early preparation is essential. Firms that strengthen complaint handling, improve data accuracy, and adopt automated, data-driven processes will be in the strongest position to manage high case volumes efficiently and cost-effectively.
The FCA’s recent guidance offers firms more than a compliance requirement it’s a strategic opportunity. Acting early and taking an insight-led approach helps embed a culture of fairness, strengthen customer outcomes and build regulatory confidence ahead of the redress scheme.
Building capability is equally important. Upskilling teams, strengthening QA and planning for operational challenges will position firms to deliver redress effectively and at scale.
Working with Industry leaders in compliance and remediation
With the FCA’s extension, firms have time but not a reason to delay. At Momenta we have a proven track record of delivering compliant remediation outcomes right first time, every time. With 30 years’ experience, thousands of programmes delivered, and zero re-remediations, we give firms the assurance, agility, and scalability needed ahead of the scheme’s launch.
Customer outcomes – right first time, every time:
- 30 years, 1000s of programmes, never re-remediated
- Fully managed service
- 30,000+ specialists (on and off-shore experts)
- Flexible commercial and delivery models
- Trusted tech-enabled excellence at scale
Cost-saving efficiencies with proven technology
- 1 million live motor finance complaints already loaded
- Instant scope determination and liability exposure (includes redress)
- Automation removes manual effort across the end-to-end process
- Comprehensive MI for complete control
- Off-the-shelf systems integration
We work closely with our clients to develop strong partnerships, helping them navigate regulatory complexities, and deliver quality outcomes on time and on budget.
See the solution in action. Book your free demo today and discover how our tech-powered redress platform can help you deliver FCA-ready remediation at scale faster, smarter, and with zero development cost
