Recently featured in Forum Events and Media Group TCC Group (TCC, Momenta and Recordsure), Joe Norburn reflects on the FCA’s approach in 2026 a shift from prescriptive regulation to outcomes-based supervision, with a stronger emphasis on evidence rather than intent. While the regulator is adopting a more pro-growth tone and reducing reporting burdens for firms that can demonstrate effective controls, scrutiny is becoming increasingly targeted and data-led. Consumer Duty remains central, with firms expected to prove they deliver fair value, clear communications and positive customer outcomes, supported by robust monitoring and governance rather than policy statements alone.
Alongside this, the FCA is sharpening its focus on responsible innovation, operational resilience and financial crime prevention. As firms expand their use of AI, digital tools and third-party providers, they must ensure transparency, accountability and strong data governance. Continued attention on areas such as motor finance, cyber security and customer vulnerability highlights the need for operational readiness and reliable audit trails. Ultimately, 2026 will distinguish firms that can evidence strong governance and customer-centric practices from those that cannot, making demonstrable capability a key driver of trust and competitiveness.
