TCC Group’s (TCC, Momenta, and Recordsure) CTO, Kit Ruparel, was recently featured in IT Briefing’s article, which explores how AI is moving beyond a passive support role in insurance claims and instead, “agentic AI” is being actively used to assist in decision-making. The article explores how, unlike earlier systems that simply analysed data or flagged risks, agentic AI tools can take action – progressing claims, managing workflows and supporting real-time decisions. This shift marks a significant transformation in how insurers handle claims, promising greater efficiency and automation while redefining the balance between human oversight and machine-driven execution.
