Our client is seeking an experienced and proactive Fraud Manager to oversee the bank’s fraud prevention, detection, and investigation functions. This role will take full ownership of the fraud management framework, ensuring an effective balance between fraud risk mitigation and an exceptional client experience.
As the Investigations Manager, you will drive the development and execution of comprehensive fraud detection strategies while establishing robust business procedures that optimise fraud loss prevention, risk controls, and customer outcomes.
You will also serve as the escalation point for fraud-related queries and investigations, ensuring timely responses and adherence to the Financial Crime Framework and all relevant regulatory requirements.
Location
London (5 days in office)
Rate
Up to £90k DOE
Hours
Standard Business Hours
Start
February 2026
Duration
Permanent
Lead and manage day-to-day fraud investigation and detection activities, ensuring cases are resolved effectively and within required timeframes.
Oversee fraud monitoring processes, ensuring regular review of accounts and transactions to quickly identify and respond to potential fraudulent activity.
Analyse fraud trends and develop actionable insights, reports, and KPIs to support strategic decision-making.
Serve as the primary escalation point for fraud-related queries and emerging risks, escalating issues to senior management when necessary.
Conduct regular root-cause analyses to identify systemic control weaknesses and implement corrective actions to prevent recurrence.
Drive fraud prevention initiatives, delivering process and system enhancements across the bank’s product lines.
Work closely with Risk, Compliance, and Legal teams to align all activities with the Financial Crime and Risk Framework and meet regulatory expectations.
Collaborate with Transaction Monitoring and CDD teams to maintain a consistent and coordinated approach to client and transaction risk management.
Oversee fraud MI reporting, ensuring accurate, high-quality data is provided for Board and ExCo reporting packs.
Identify process gaps and design improved controls to mitigate fraud risks.
Ensure all regulatory and contractual SLAs related to fraud management are consistently achieved or exceeded.
Support training and awareness initiatives to strengthen fraud-risk culture across the organisation.
Proven experience using the RCMS system is essential.
Direct interaction experience with Pay.UK is essential.
Extensive background in fraud prevention, investigation, and detection within a UK-regulated financial institution, fintech, or payments firm.
Demonstrated ability to develop, lead, or enhance fraud frameworks and deliver process or technology improvements.
Experience engaging with internal and external stakeholders, including law enforcement and regulatory bodies.
Solid understanding of AML, CTF, and fraud risk within a Three Lines of Defence model, ideally within Financial Crime Operations.
Excellent analytical, communication, and stakeholder-management skills, with the ability to influence across multiple business areas.
Competence in producing MI and data-driven reports to support senior management decision-making.
A solutions-focused mindset with the ability to balance regulatory requirements with commercial and operational considerations.
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