• Lead and manage a team of TM and Screening Analysts, ensuring effective work allocation, prioritisation and workflow management across TM and screening queues.
• Maintain ownership of daily BAU operations, ensuring alerts are progressed and closed in line with agreed SLAs and internal risk appetite.
• Act as the first point of escalation for analysts on complex TM and screening queries, providing guidance and challenge where required.
• Ensure appropriate coverage and handover arrangements are in place to manage volumes, peaks and operational risk.
• Ensure QC is conducted consistently and in line with the agreed QC framework, including sampling, documentation of findings and feedback loops.
• Review QC outcomes, identify themes and drive targeted coaching, retraining, or corrective actions where quality issues are identified.
• Escalate material quality issues, control gaps, or emerging risks to TM Lead and/or Fin Crime Ops Director where required.
• Support continuous improvement of alert investigation standards and FCA-defensible case narratives.
• Conduct regular 1:1s, performance reviews and development discussions with direct reports.
• Set clear expectations around productivity, quality and actively manage underperformance.
• Support onboarding, accreditation and ongoing capability development of analysts, including financial crime SME uplift.
• Foster a culture of ownership, accountability and continuous improvement within the team.
• Produce and own daily, weekly and monthly MI, KPIs and performance reporting for TM Lead and/or Fin Crime Ops Director.
• Analyse trends across volumes, quality, escalations and typologies, identifying risks, control issues and improvement actions.
• Ensure MI is accurate, timely and suitable for internal governance, audit and any regulatory review.
• Identify operational inefficiencies and lead initiatives to improve processes, tooling and control effectiveness.
• Support TM and screening change initiatives, ensuring changes are operationally embedded and understood by the team.
• Support the wider Compliance function with complex case analysis, reporting and thematic insights.
• Attend internal and external meetings as required, owning and delivering actions arising.
• Manage HR-related administration for direct reports, including leave and absence management; overtime tracking (where applicable).
• Ensure team adherence to internal policies, conduct standards, and company values.
• Act as a subject matter champion for TM and Screening.
• Embed and role-model the organisation’s culture, values, and risk mindset.
• Promote a strong control culture while balancing efficiency, quality, and customer outcomes.

• Corporate, private, business or investment banking background.
• Proven experience within Emerging Market Financial Institutions (EMIs) / Non-Bank Financial Institutions (NBFIs).
• Proven experience leading a team of Transaction Monitoring Analysts

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