One Billion Reasons to Rethink Your Financial Crime Strategy
Investment Fraud Hits £1bn in 2024 – A Wake-Up Call for the Financial Sector In 2024, reported investment fraud in the UK surged to a staggering £1 billion – a sharp 34% increase from the previous year. This alarming figure underscores not only the growing sophistication of financial scams but also the rapid evolution of […]
Changing Face of Financial Crime in 2025: Key Proactive Steps for Banks and Fintechs
Financial crime is becoming more complex and fast-moving. With the rise of digital banks, new payment systems and stricter regulations, businesses are finding it increasingly difficult to keep up. In 2025, financial institutions, particularly fast-growing challenger banks, face greater pressure than ever to detect and prevent financial crime while maintaining a seamless customer experience. The […]
Navigating the Motor Finance Regulatory Landscape: How Firms Can Prepare
The FCA’s recent review of motor finance commission arrangements has thrust the industry into uncharted territory. Following the Court of Appeal’s October 2024 ruling that lenders must clearly disclose broker commissions and obtain informed consent, historic practices are under intense scrutiny. Courts are now considering whether to require compensation for customers mis-sold PCP and HP […]
Motor Finance Redress Scheme – What Do We Know Now?
On Sunday 3rd August 2025, the FCA confirmed it would consult on a compensation scheme which seeks to provide redress to consumers who were treated unfairly when taking out motor finance. This announcement followed Friday’s landmark ruling by the Supreme Court on three cases where the Court of Appeal had previously concluded that commission payments […]
Collections and Complaints: Where Regulation Meets Reality
In the face of sustained economic strain, collections and complaints teams are feeling the pressure. With more consumers in financial difficulty and regulatory expectations rising, firms need to re-evaluate how they support customers before, during and after a missed payment. In this post, we take a closer look at the current landscape – and identify […]
Driving Change: FCA Redress and the Future of Motor Finance
The FCA’s proposed motor finance redress scheme has sparked concern across the sector, with many fearing the bar for “unfairness” is set too low – potentially widening complaint scope and increasing liability. During our recent webinar: Driving change – FCA redress and the future of motor finance, led by industry experts, we examined what the […]
Driving Change: The Supreme Court Ruling Sparks Industry Debate
The FCA’s proposed motor finance redress scheme has sparked concern across the sector, with many fearing the bar for “unfairness” is set too low – potentially widening complaint scope and increasing liability. This session, led by experts from TCC, Recordsure and Momenta, examines what the consultation could mean in practice. The FCA’s approach could trigger a wave of […]
Breaking Down the Ruling: What the Johnson Case Means for Redress
The Supreme Court’s recent ruling on discretionary commission arrangements (DCAs) has sent shockwaves through the motor finance sector, with far-reaching implications for redress and complaint handling. In this part of our webinar, Gary Evans and Gary Maude break down the facts — from the FCA’s announcement of a forthcoming compensation scheme to the key findings […]
From Legal Definitions to Operational Realities: Who Feels the Impact?
In this section of the webinar, our experts unpack the Supreme Court’s nuanced stance on commission arrangements – recognising that while such payments may be legal, the fairness of each case depends on its specific circumstances. Using the Johnson case as a focal point, they explore factors such as commission size, disclosure practices and consumer […]
The Resourcing Crunch: Preparing for a Remediation Surge
Resourcing is set to become one of the biggest challenges in delivering the upcoming motor finance remediation and redress programme. In this section of our recent webinar, Mike Morris Head of Operations at Momenta shares how the Supreme Court ruling has shifted the balance from high volume automated redress towards more complex, bespoke complaint handling […]