Operational Management Consulting

Structured insight.
Strategic delivery.

Recognising a challenge within your business is the easy part. Taking the right steps to remedy this requires time, expertise and oversight that may not be readily available to you.

If not handled correctly, a small problem can become more serious and have a wider impact on your business.

Momenta has for over 30 years supported major clients across a range of sectors with this exact problem. Challenges facing our clients vary greatly; from a cohort of customer complaints that need to be managed, to a serious financial crime risk. From preparing for a regulatory change to a need for a review of learning & development procedures.

Throwing staff and money at these issues can detract from your other key business activities and is not always the answer. Engaging with Momenta to deploy the right people, as part of a tailored and cost-effective Consulting solution, could be.

As part of our core team, Momenta has a taskforce of colleagues with countless years of Consulting experience. Deployed to work directly alongside our clients, their job is to identify the nature and scale of the issue, and design and implement a plan to resolve this as quickly, efficiently and cost-effectively as possible. This team are responsible for agreeing a budget with you, planning capacity, executing delivery, monitoring performance and providing real-time reporting to you every step of the way.

Strengthen processes, improve customer outcomes, and resolve issues effectively

Operational Review

We assess all key aspects of your operations and provide a comprehensive report with actionable insights to enhance your processes, identify inefficiencies, and design controls to detect and manage risks effectively.

Process Transformation

Leveraging our extensive experience in overseeing and supporting fast-paced, complex operations, we offer invaluable insights for process optimisation.

Customer Experience

The customer journey is vital, influencing public perception of your brand. Our strategy guarantees an outstanding experience, enhancing your reputation while improving customer retention and satisfaction.

Remediation Design

When things go awry, what matters most is how you resolve them. With a proven history of over 20 remediation programmes serving 8 million customers, we have a deep understanding of design, best practices, and common challenges to ensure that you can get it right first time.