Collections
Collections and Hardship
We recognise that recent, widespread economic instability has had a profound effect on many of our client’s and their customers, with a growing number experiencing financial hardship. In the wake of the Covid 19 pandemic, various geopolitical emergencies and a subsequent cost of living crisis, it has never been more important to ensure that you have a strategy in place to support your most vulnerable customers and deliver positive outcomes both for them and your business.
Working in partnership with retail banks, lenders and motor finance firms, Momenta has deployed a large contingent of both permanent and contract Collections Agents and Customer Support staff to assist our clients with their Collections and BiFD programmes.
In such a sensitive and emotive business area, as well as ensuring that all Momenta resources deployed have the right expertise, we also focus on the softer skills of communication, relationship building and being able to take an empathic approach to their work.
We recognise that recent, widespread economic instability has had a profound effect on many of our client’s and their customers, with a growing number experiencing financial hardship. In the wake of the Covid 19 pandemic, various geopolitical emergencies and a subsequent cost of living crisis, it has never been more important to ensure that you have a strategy in place to support your most vulnerable customers and deliver positive outcomes both for them and your business.
Working in partnership with retail banks, lenders and motor finance firms, Momenta has deployed a large contingent of both permanent and contract Collections and Hardship Agents and Customer Support staff to assist our clients with their Collections and BiFD programmes.
In such a sensitive and emotive business area, as well as ensuring that all Momenta resources deployed have the right expertise, we also focus on the softer skills of communication, relationship building and being able to take an empathic approach to their work.
Tailored Solutions
Subject Matter Experts
Extensive Network
Accredited Quality
Value
Value
Flexibility
Trusted
Momenta have worked with multiple companies across global industries, successfully building their contingent workforce of financial services professionals.
UK Finance Provider – Arrears Team
The client, a UK finance provider, needed complaints and collections agents to support their arrears team dealing with a backlog of complaints and increased call volumes.
Leading UK Bank – Collections Project
The client, a major retail bank, needed a team of experienced contact centre and collections agents to work with vulnerable customers who have gone into arrears.
Motor Finance Borrowers In Financial Difficulty (BiFD)
Momenta was selected by a major Motor Finance firm as the preferred supplier to provide ring-fenced resource and oversight for a customer redress project.
Case Study
Motor Finance Borrowers In Financial Difficulty (BiFD)
Momenta was selected by a major Motor Finance firm as the preferred supplier to provide ring-fenced resource and oversight for a customer redress project.
