Motor Finance: Redress and Remediation
The motor finance redress scheme presents complex challenges - preparing your firm early is essential to manage risk, ensure compliance and protect your customers.
Momenta specialises in helping motor finance firms navigate regulatory challenges and redress with confidence
We’ve been trusted by major financial institutions to deliver compliant outcomes – first time, every time. Get the assurance and agility your firm needs before the scheme lands.
We are also proud members of Finance & Leasing Association.
The team is always flexible and collaborative in their approach, allowing us to complete complex cohorts and overcome difficult hurdles. Thank you all for your continuing support to the programme – its certainly a learning journey and I’m pleased to be on it with you all.
UK Motor Finance Firm – Head of Quality and Operational Excellence
Firms that act swiftly to strengthen complaint handling, improve data integrity and adopt automated, data-driven approaches will be better positioned to manage the large volumes of cases efficiently. Technology is the key differentiator for firms in handling this large-scale redress quickly and cost-effectively.
Joe Norburn, CEO, TCC Group
Momenta: Industry leaders in compliance and remediation
Customer outcomes – right first time, every time
- 30 years, 1000s of programmes, never re-remediated
- Fully managed service
- 30,000+ specialists (on and off-shore experts)
- Flexible commercial and delivery models
- Trusted tech-enabled excellence at scale
Cost saving efficiencies with proven technology
- 1 million live motor finance complaints already loaded
- Instant scope determination and liability exposure (includes redress)
- Automation removes manual effort across the end-to-end process
- Comprehensive MI for complete control
- Off-the-shelf systems integration
Trusted
Momenta have worked with multiple companies across global industries, successfully building their contingent workforce of financial services professionals.
Motor Finance Provider – Complaints Resolution
Following the successfully delivery of three other programmes of work, our client sought support from Momenta to resolve a cohort of 450 consumer complaints.
Motor Finance Discretionary Commission Arrangement (DCA) Claims
Momenta was selected by the client as the exclusive supplier to provide operational support and oversight for a new project, handling enquiries and complaints from customers regarding Discretionary Commission Arrangements on Motor Finance agreements.
Motor Finance Borrowers In Financial Difficulty (BiFD)
Momenta was selected by a major Motor Finance firm as the preferred supplier to provide ring-fenced resource and oversight for a customer redress project.