Motor Finance: Redress and Remediation
The motor finance redress scheme presents complex challenges - readiness is essential to manage risk, ensure compliance and protect your customers.
Momenta specialises in helping motor finance firms navigate regulatory challenges and redress with confidence
We’ve been trusted by major financial institutions to deliver compliant outcomes – first time, every time. Get the assurance and agility your firm needs to ensure successful redress delivery.
We are also proud members of Finance & Leasing Association.
The team is always flexible and collaborative in their approach, allowing us to complete complex cohorts and overcome difficult hurdles. Thank you all for your continuing support to the programme – its certainly a learning journey and I’m pleased to be on it with you all.
UK Motor Finance Firm – Head of Quality and Operational Excellence
Firms that act swiftly to strengthen complaint handling, improve data integrity and adopt automated, data-driven approaches are better positioned to manage the large volumes of cases efficiently. Technology is the key differentiator for firms in handling this large-scale redress quickly and cost-effectively.
Joe Norburn, CEO, TCC Group
Momenta: Industry leaders in compliance and remediation
Customer outcomes – right first time, every time
- 30 years, 1000s of programmes, never re-remediated
- Fully managed service
- 40,000+ specialists (on and off-shore experts)
- Flexible commercial and delivery models
- Trusted tech-enabled excellence at scale
Cost saving efficiencies with proven technology
- 1 million live motor finance complaints already loaded
- Instant scope determination and liability exposure (includes redress)
- Automation removes manual effort across the end-to-end process
- Comprehensive MI for complete control
- Off-the-shelf systems integration
Trusted
Momenta have worked with multiple companies across global industries, successfully building their contingent workforce of financial services professionals.
Specialist resourcing: Strategic partnership
Specialist resourcing: Strategic partnership Big 4 - Professional services firm
Top-end consultancy deployment: Strategic compliance leadership
Top-end consultancy deployment: Strategic compliance leadership
Customer remediation: Defined Benefit pensions
Customer remediation: Defined Benefit pensions for a leading advice and investment management firm
Resourcing partnership: Large-scale remediation project
Resourcing partnership: Large-scale remediation project with a global wealth and asset manager
Strategic resourcing: Complex claims handling
Strategic resourcing: Complex claims handling Big-4 firm – wealth sector
Programme management of regulatory risk and remediation
Programme management of regulatory risk and remediation - Pensions and financial crime
Australasian Casino
An Australasian casino group required an uplift in Risk and Compliance resourcing to address and manage an on-going and significant Regulatory compliance requirement.
UK Bank - Financial Crime Training Team
A leading UK retail bank required urgent support in building training capability for a large-scale financial crime remediation project.
UK Finance Provider – Arrears Team
The client, a UK finance provider, needed complaints and collections agents to support their arrears team dealing with a backlog of complaints and increased call volumes.
Big 4 Australian bank- Customers Facing Financial Difficulties
An Australian Big 4 Bank experienced an increased need to engage with clients needing support due to challenging personal financial circumstances.
UK Bank – Training Expertise
To maintain the pace of change, this UK high street bank identified a need to supplement internal training capabilities in support of the design and delivery functions across its business.
Major Retail Bank – PPI Remediation Programme
Momenta was required to supply 1,100 experienced contractors to undertake case handling, quality checking and team leading roles within a pre- assembled project team, to support a major Remediation programme.
Wealth Management Company
When the Regulator, as a result of thematic review activity, highlighted serious risks for investors in Unregulated Collective Investment Scheme (UCIS) funds we were called upon to assist with a series of investigations to establish the extent of exposure, and risk, within businesses that made up the wealth management division of our client, a major composite financial services institution.
Leading Financial Services Provider – Pensions & Annuity Review
A leading financial services client approached us with the requirement to place 400 associates across 2 Pensions and Annuities projects based outside of London.
A Global Power and Engineering Company
A strategic review of sales performance in one of its major divisions prompted this global power and engineering industry player to review the skills levels and commercial acumen of its sales people and provide them with a range of tools and techniques to improve performance and consistency across the team.
Major Retail Bank – Pension Compliance Review
Our client was completing a comprehensive proactive review of 54,000 pension scheme transfers, to identify possible non compliance and speed up the Bank’s communication with customers who might be at risk.
The Advice Arm of a Professional Services Firm
When our client decided to extend their case review programme, they recognised that there was a particular requirement for an experienced project manager to help plan and oversee the work.
Early Fraud Warning Service
Momenta was required to work in conjunction with Retail Decisions Europe (ReD) and the PRISM system to deliver a fraud early warning service for one of the largest oil and gas companies in the world.
Motor Finance Provider – Complaints Resolution
Following the successfully delivery of three other programmes of work, our client sought support from Momenta to resolve a cohort of 450 consumer complaints.
Leading UK Bank – Collections Project
The client, a major retail bank, needed a team of experienced contact centre and collections agents to work with vulnerable customers who have gone into arrears.