Motor Finance: Redress and Remediation

Preparing firms for motor finance redress, remediation and regulatory change

The FCA’s proposed Motor Finance Compensation Scheme remains subject to legal challenge, but firms are still expected to continue preparing for potential motor finance redress activity. Understanding customer populations, assessing historic agreements, strengthening complaints operations and maintaining delivery readiness remain critical.

Momenta helps motor finance firms prepare for redress and remediation with specialist operational expertise, flexible workforce solutions and technology-enabled delivery models that support compliance, efficiency and customer outcomes.

Discuss your motor finance redress and remeditation requirements

We’ve been trusted by major financial institutions to deliver compliant outcomes – first time, every time. Momenta is also a proud member of Finance & Leasing Association.

The team is always flexible and collaborative in their approach, allowing us to complete complex cohorts and overcome difficult hurdles. Thank you all for your continuing support to the programme – its certainly a learning journey and I’m pleased to be on it with you all.

UK Motor Finance Firm – Head of Quality and Operational Excellence

Firms that act swiftly to strengthen complaint handling, improve data integrity and adopt automated, data-driven approaches are better positioned to manage the large volumes of cases efficiently. Technology is the key differentiator for firms in handling this large-scale redress quickly and cost-effectively.

Joe Norburn, CEO, TCC Group

Industry leaders in regulatory remediation

Customer outcomes – right first time, every time

More than 30 years supporting regulated firms
Delivered 1000s of programmes, never re-remediated
Specialist expertise across complaints, customer remediation and regulatory change
Flexible commercial and delivery models
Proven technology-enabled delivery at scale
45,000+ experienced resource capability (onshore and offshore)

Firms need delivery partners that combine regulatory expertise, operational capability and flexible resource models.

Cost saving efficiencies with proven technology

Effective motor finance remediation depends on accurate data, efficient workflows and consistent decision-making.

Our technology-enabled approach helps firms:

1 million live motor finance complaints already loaded
Instant scope determination and liability exposure (includes redress)
Automation removes manual effort across the end-to-end process
Comprehensive MI for complete control
Off-the-shelf systems integration
Scale remediation activity efficiently

Technology helps firms improve control, reduce operational risk and prepare for large-scale redress activity with greater confidence.

Flexible delivery at scale

Motor finance firms face uncertainty over the final shape and timing of future remediation requirements. Maintaining access to specialist resource is therefore critical.

Momenta provides rapid access to experienced professionals across:

Complaints handling
Customer operations
Quality assurance
Regulatory remediation
Programme management
Customer communications
Operational leadership

Our flexible delivery models enable firms to scale quickly as requirements evolve.

Trusted delivery

Momenta have worked with multiple companies across global industries, successfully building their contingent workforce of financial services professionals.