Complaint Handling & Customer Services
We understand that, while you may take every possible step to provide an exceptional service to your customers, there are times when customers need to have a channel to voice their grievances and concerns. Handling customer complaints in a timely, efficient and objective manner is of paramount importance, particularly in heavily regulated industries.
Operational excellence within your customer service and complaint handling teams is a safeguard to your consumer reputation and can help prevent escalations to regulators, ombudsmen, or watchdogs. Over Momenta’s 30-year history, we have provided customer service and complaint handling expertise and solutions to clients across the banking, financial services, aviation and legal sectors. With subject matter expertise in pensions, investments, insurance, protection, general banking, mortgages, unsecured lending and a host of other areas, Momenta has the experience in our network to support our clients wherever they have a need.
We understand that, while you may take every possible step to provide an exceptional service to your customers, there are times when customers need to have a channel to voice their grievances and concerns. Handling customer complaints in a timely, efficient and objective manner is of paramount importance, particularly in heavily regulated industries.
Operational excellence within your customer service and complaint handling teams is a safeguard to your consumer reputation and can help prevent escalations to regulators, ombudsmen, or watchdogs. Over Momenta’s 30-year history, we have provided customer service and complaint handling expertise and solutions to clients across the banking, financial services, aviation and legal sectors. With subject matter expertise in superannuation, investments, insurance, protection, general banking, mortgages, unsecured lending and a host of other areas, Momenta has the experience in our network to support our clients wherever they have a need.
Tailored Solutions
Subject Matter Experts
Extensive Network
Accredited Quality
Value
Value
Flexibility
Trusted
Momenta have worked with multiple companies across global industries, successfully building their contingent workforce of financial services professionals.
Motor Finance Provider – Complaints Resolution
Following the successfully delivery of three other programmes of work, our client sought support from Momenta to resolve a cohort of 450 consumer complaints.
Motor Finance Discretionary Commission Arrangement (DCA) Claims
Momenta was selected by the client as the exclusive supplier to provide operational support and oversight for a new project, handling enquiries and complaints from customers regarding Discretionary Commission Arrangements on Motor Finance agreements.
Retail Bank – DSAR & Information Requests
Momenta was required to initially supply 170 experienced contractor resources to support the bank’s response to high volumes of PPI Information & Data Subject Access Requests.
Trusted
Momenta have worked with multiple companies across global industries, successfully building their contingent workforce of financial services professionals.
Early Release of Superannuation
Momenta were tasked by a Big 4 bank to rapidly resource 15 Customer Service Officers to enable the Early Release of Superannuation for COVID-19 in mid-2020.
Big 4 Australian Bank Customer Call Centre
The Bank’s Direct Channels division wanted to significantly reduce inbound customer call wait times across their Australian markets.
Retail Bank – DSAR & Information Requests
Momenta was required to initially supply 170 experienced contractor resources to support the bank’s response to high volumes of PPI Information & Data Subject Access Requests.
