What the FCA’s AML reform means for financial crime operations
The reform may not affect your supervisor. It could still raise important questions about your operational readiness. The FCA has announced plans to become the anti-money laundering (AML) supervisor for legal service providers, accountancy service providers and trust and company service providers currently supervised by professional body supervisors or HMRC. The proposed changes are expected […]
When customers need support most: Rethinking vulnerability, hardship and complaints
For many years, vulnerability, financial hardship and complaints were viewed as specialist operational issues. Today, they are increasingly board-level concerns. Not because regulation has suddenly changed, but because changing customer expectations, cost-of-living pressures and increasing regulatory scrutiny have converged to expose an uncomfortable reality: many organisations are still structured around process efficiency rather than customer outcomes. Across […]
IBS Intelligence: AI adoption brings new governance challenges for financial services
A recent IBS Intelligence’s article considers why Artificial intelligence (AI) is set to play an increasingly significant role in retail financial services – and why growing adoption is bringing heightened scrutiny around governance, accountability and risk management. Recent commentary on the future of retail financial services explores how AI could reshape the sector through 2030 and beyond. The review found that one in five […]
European Business Magazine: What the FCA’s Mills Review means for firms embracing AI
Recently featured in European Business Magazine, TCC and Momenta CEO Joe Norburn explores why the FCA’s Mills Review offers valuable insight into how artificial intelligence could reshape financial services and what firms should be doing now to prepare. The FCA’s Mills Review examines how AI may transform retail financial services by 2030 while highlighting the governance, accountability […]
Motor finance litigation is moving forward. Is your operation ready?
For all the attention on motor finance over the past couple of years, much of the conversation has focused on legal judgments, regulatory developments and what any future redress arrangements might look like. But while firms have been watching those developments slosely, claimant activity hasn’t stood still. The recent Court of Appeal ruling allowing thousands of motor finance claims to continue […]
Citywire: Platforms tighten AML controls as FCA expectations rise
A recent Citywire article highlights how investment platforms are strengthening anti-money laundering (AML) controls as regulatory scrutiny increases. More firms are moving away from relying solely on advisers for customer due diligence and are introducing their own identity verification and AML screening processes. The article points to SS&C Hubwise’s move to a non-reliance model, reflecting a wider […]
What the FCA’s partial suspension of the motor finance scheme means for firms
The FCA’s motor finance compensation scheme was partially suspended on 2nd July 2026 following a decision from the Upper Tribunal, while challenges from four commercial parties (Consumer Voice, represented by Courmacs Legal, Volkswagen Financial Services, Mercedes Benz Financial Services and Crédit Agricole Auto Finance) are heard. The challenges are expected to be considered by the Upper Tribunal either between 14th–18th December […]
FPS: Fragmented financial crime oversight creates risks
The scale and complexity of the threat continue to grow. The Office for National Statistics estimated around 4.2 million fraud incidents in the year ending March 2025, a 31% increase on the previous year. Momenta’s CEO, Joe Norburn, has been featured in the Fraud Prevention Summit article, highlighting how fragmented financial crime oversight is creating new risks for […]
Financial crime controls after the FCA review: Five priorities for insurers
The FCA’s recent review of insurers’ financial crime controls highlights important findings for retail, wholesale, and life insurance firms. A selection of the largest firms were asked to submit documents in response to 38 questions across ten groups of financial crime controls. Overall, the regulator found that financial crime frameworks are generally in place but not always sufficiently embedded in practice. For insurers, the challenge is therefore to demonstrate that […]
Business & Accountancy Daily: Fragmented controls raise financial crime risk for firms
Recently featured in Business & Accountancy Daily, Joe Norburn, CEO at TCC Group (TCC & Momenta), highlights how financial crime has evolved beyond a compliance function into a system-wide operational challenge. As fraud, scams and money laundering become increasingly interconnected, many firms continue to manage risk through fragmented structures, with some teams operating across disconnected […]