Building a strong year three Consumer Duty Board report: five practical priorities
As firms prepare for their third annual Consumer Duty Board report, expectations are shifting from evidencing governance activity to demonstrating tangible improvements in customer outcomes. This creates a practical challenge. A Board-ready narrative is not simply a reporting exercise, it relies on disciplined monitoring, testing, remediation and documentation across the first and second lines. For many firms, the pressure is as much about […]
FCA Insurance Regulatory Priorities report: key impacts for insurers and intermediaries
In February, the FCA published its first Regulatory Priorities report for the insurance sector, marking a significant shift in how supervisory expectations are communicated. The report replaces over 40 portfolio letters and is intended to become the FCA’s central annual reference point for boards and senior executives across retail and wholesale insurers, intermediaries, price comparison websites, […]
AI in financial services: capability, control and oversight
From AI adoption to accountability AI adoption across financial services is no longer a future‑facing ambition. For many firms, it is already embedded in customer interactions, onboarding, monitoring, fraud detection and decision support. What began as tightly scoped experimentation has moved quickly into operational reality, often at speed and scale. What is changing is not the pace […]
FCA 2026/27 Work Programme: data, outcomes and financial crime focus
The FCA has published its Annual Work Programme for 2026/27, outlining how it plans to deliver against its 2025–2030 strategy. This is the second edition of the FCA’s Annual Work Programme. While many themes may feel familiar, the programme sends a clear signal of where the supervisory focus will be over the coming year, making it imperative for firms to review the programme, address gaps […]
AM–Online offers industry experts’ reaction to the FCA motor finance redress scheme
AM–Online has featured commentary from Joe Norburn, CEO of TCC Group (TCC, Momenta and Recordsure), in its article “NFDA, FLA and experts react to FCA redress scheme”. The FCA has confirmed its final motor finance redress scheme will run as two parallel exercises, covering agreements from 2007–2014 and 2014–2024, prompting lenders and dealers to review the detailed rules […]
FCA’s final motor finance redress scheme: What lenders need to do now
FCA’s final motor finance redress scheme: What has changed and what lenders need to do now The FCA announced the redress scheme and compensation details On 30 March 2026, the FCA published its final motor finance consumer redress scheme – the largest structured redress exercise the UK retail lending market has faced since PPI. The clock is running, and several obligations have already started. PS26/3: Motor finance consumer redress scheme What the […]
FCA aligns efforts to ensure customers are making informed and sustainable decisions
TCC Group’s (TCC, Momenta and Recordsure) CEO Joe Norburn recently featured in IT Supply Chain to discuss how the Financial Conduct Authority (FCA) is aligning its efforts to help consumers make more informed and sustainable financial decisions. The article highlights the regulator’s focus on improving the quality and clarity of information available to customers, particularly […]
U.K. financial regulator cuts cases to focus on investigations that achieve results
TCC Group’s (TCC, Momenta and Recordsure) CEO Joe Norburn recently featured in Compliance Week to discuss the Financial Conduct Authority’s (FCA) evolving enforcement strategy and what it means for firms. The article highlights how the FCA is reducing the number of investigations it pursues, closing around 100 cases in recent years that were unlikely to […]
Motor finance redress: the clock starts Monday
The FCA will set out its approach on motor finance redress shortly after markets close on Monday 30th March 2026, having consulted on a compensation scheme in October 2025. For motor finance creditors, this is not the end of a long process, it is the starting gun on one of the most operationally demanding remediation exercises […]
FCA motor finance redress scheme announcement coming next Monday (30th March)
The FCA will publish the final details of its motor finance redress scheme shortly after markets close on Monday 30th March 2026, it has announced today. This marks a critical moment for the motor finance sector, bringing clarity to a programme that has been closely watched since the initial consultation in October 2025. While the announcement will provide the […]