Driving Change: The Supreme Court Ruling Sparks Industry Debate
The FCA’s proposed motor finance redress scheme has sparked concern across the sector, with many fearing the bar for “unfairness” is set too low – potentially widening complaint scope and increasing liability. This session, led by experts from TCC, Recordsure and Momenta, examines what the consultation could mean in practice. The FCA’s approach could trigger a wave of […]
Breaking Down the Ruling: What the Johnson Case Means for Redress
The Supreme Court’s recent ruling on discretionary commission arrangements (DCAs) has sent shockwaves through the motor finance sector, with far-reaching implications for redress and complaint handling. In this part of our webinar, Gary Evans and Gary Maude break down the facts — from the FCA’s announcement of a forthcoming compensation scheme to the key findings […]
From Legal Definitions to Operational Realities: Who Feels the Impact?
In this section of the webinar, our experts unpack the Supreme Court’s nuanced stance on commission arrangements – recognising that while such payments may be legal, the fairness of each case depends on its specific circumstances. Using the Johnson case as a focal point, they explore factors such as commission size, disclosure practices and consumer […]
The Resourcing Crunch: Preparing for a Remediation Surge
Resourcing is set to become one of the biggest challenges in delivering the upcoming motor finance remediation and redress programme. In this section of our recent webinar, Mike Morris Head of Operations at Momenta shares how the Supreme Court ruling has shifted the balance from high volume automated redress towards more complex, bespoke complaint handling […]
Plan For the Worst, Act Early: Winning the Remediation Race
As the motor finance sector waits for clarity from the FCA on the final scope of its redress scheme, firms can’t afford to sit still. In this concluding part of our webinar, the panel outlines the recommended next steps for motor finance firms – from data mining and disclosure reviews to early procurement moves. We […]