Building Societies and the realities of digital transformation

Building Societies are changing fast. Members expect digital services that work as smoothly as a high-street bank’s app, yet they still want the warmth and trust that mutuals are known for. At the same time, building societies’ costs are rising, systems are ageing, and new regulations keep coming. Leaders know they need to modernise, but […]

Why ‘simple’ redress schemes require strategic planning

In this third excerpt from our recent webinar on the FCA’s new motor finance redress scheme TCC Group’s subject matter experts, Garry Evans and Mike Morris explore why early preparation is critical. They break down how firms can approach remediation strategically, covering everything from operational design and portfolio assessment to governance and building internal capability.  […]

Turning motor finance compliance into an opportunity

A turning point in motor finance regulation In this second excerpt from our recent webinar on the FCA’s new motor finance redress scheme, Garry Evans and Mike Morris break down what firms need to do now to prepare effectively. In this segment, they focus on the case for early preparation, exploring practical steps from portfolio […]

Understanding the FCA changes impacting motor finance firms

A turning point in motor finance regulation The FCA’s motor finance redress consultation is a pivotal development for firms operating in the sector. Unlike previous announcements, this consultation sets out clear expectations on how businesses should identify affected customers, calculate redress and manage remediation efficiently. Getting to grips with these updates is crucial not only […]

The Secrets of AI Agents

Insider’s View TCC Group‘s Chief Technology Officer, Kit Ruparel, has been a long-standing advocate of selecting appropriate AI for the job in hand: Predictive AI for uncovering and interpreting content, and Generative AI for creating new content.   As AI Agent technologies ride the crest of the hype wave, Kit fears that the ease of […]

What the FCA’s new motor finance redress scheme means for you

The FCA’s long-awaited consultation on the motor finance redress scheme, published on the 7th October, marks one of the most significant regulatory developments for the sector in recent years. After months of anticipation, firms now have greater clarity on the scope, methodology and expectations that will shape the industry’s response.  To explore the practical implications, […]

14m unfair motor loans due compensation under FCA-proposed scheme

The FCA releases its update on the motor finance redress scheme, marking one of the most significant shifts in the motor finance landscape in years.  The FCA wants to set up an industry-wide compensation redress scheme to reimburse motor finance customers who were treated unfairly from 6 April 2007 to 1 November 2024. The scheme […]

Navigating the FCA’s Pause on Motor Finance Complaints With the Right Talent

In a recent announcement, the Financial Conduct Authority (FCA) introduced a pivotal pause in the 8-week deadline for motor finance firms to address complaints involving discretionary commission. This strategic move is designed to afford firms the necessary time to comprehensively review and respond to complaints in a consistent and efficient manner. At the heart of […]

Navigating Collections Challenges: Momenta Group’s Expertise in Collections Solutions

In a fast-paced and unpredictable economic landscape, we have seen unprecedented challenges for both businesses and their customers. In the wake of the Covid 19 pandemic, various geopolitical emergencies and a subsequent cost of living crisis, it has never been more important for lenders to ensure they have the right strategy in place to support […]