Contact Centre Briefing: Pure protection in focus
TCC recently featured in Contact Centre Briefing, where TCC Group (TCC, Momenta and Recordsure) CEO Joe Norburn discussed the implications of the FCA Market Study into pure protection. Launched in 2024, the review signals increasing regulatory focus on fair value, transparency of commission structures and how customers access protection products, with early findings highlighting both improved claims outcomes and ongoing issues such […]
FCA brings Buy Now Pay Later under its regulation from July 2026
The FCA has confirmed the Buy Now Pay Later (BNPL) sector will now come under its regulation following a recent Government decision. This will benefit BNPL borrowers with stronger protections from the 15th July 2026. BNPL firms are urged to register for temporary permissions between 1st May and 1st July 2026, after which they will have six months to apply for a full registration. Like other FCA-regulated firms, BNPL providers will need to comply with the Consumer Duty to ensure consumers receive clear information about their payment agreements, proportionate affordability checks, support for customers […]
Building resilient governance at pace: Fast-growing digital-first banks
Scaling fast brings new expectations Challenger and digital banks have transformed the financial services landscape through innovation, speed and customer focus. But as these institutions scale, the challenge changes. Growth brings increased regulatory scrutiny, broader product sets and more complex operating models, all of which place greater pressure on governance and control frameworks. The FCA and PRA expectations focused on risk management, conduct, financial crime and […]
75/25 Resourcing Model: A strategic necessity for financial services
In today’s rapidly evolving financial landscape, operational and compliance leaders are increasingly challenged to navigate ongoing regulatory changes while managing complex remediation projects, all whilst controlling costs and mitigating risks. Traditionally, firms have built large, permanent teams to address peak demands, but this approach is quickly becoming outdated, resulting in competitive disadvantages and strategic inflexibility. Embracing strategic […]
Insurance edge: pure protection in focus
TCC Group (TCC, Momenta and Recordsure) featured in Insurance Edge: Pure Protection in Focus – FCA Market Study Raises Regulatory Expectations for 2026 The FCA’s Pure Protection Market Study signals tougher expectations on fair value, commission transparency and customer outcomes. While improvements have been made in claims and coverage, the regulator remains concerned about protection gaps, commission-driven incentives, […]