Momenta were tasked by a Big 4 bank to rapidly resource 15 Customer Service Officers to enable the Early Release of Superannuation for COVID-19 in mid-2020.
The client originally intended to source a team of suitably qualified candidates from their existing employees, however, were unable to do so within the urgent and extremely compressed timeframe required.
Momenta was required to quickly supply a team of contractors and enable ‘Work from Home’ access for them to ensure that they could be set up professionally and adequately for this.
Momenta worked against the following challenges:
Momenta supplied an entire team for this client. This team was entirely onboarded, trained, and commenced work remotely. The success of this initial process led to the client subsequently requesting an increase in the team size from 15 to 20.
Momenta continues to be the principal trusted resource vendor, supplying the best possible candidates in a rapid response, whilst also managing the interview, vetting and HR responsibilities.
A leading UK retail bank required urgent support in building training capability for a large-scale financial crime remediation project.
The client, a UK finance provider, needed complaints and collections agents to support their arrears team dealing with a backlog of complaints and increased call volumes.
An Australian Big 4 Bank experienced an increased need to engage with clients needing support due to challenging personal financial circumstances.